Implementation Consultant

Job Summary

Successfully implement and provide ongoing consulting and training for customers utilizing an ECI Software Solution’s software.

Essential Job Duties

• Be the primary representative and go-to resource for new customers implementing the ECI software solution.
• Lead customer sessions with the objective of identifying and documenting: Current and future business initiatives, Gap analysis within current systems and/or processes, and Reporting / data analytics requirements.
• Implement the software, considering aspects such as timeline, budget, scope, and delivery, following the implementation methodology and agreements with the team lead or project manager.
• Understand and deliver upon the ECI implementation methodology, which includes the ability to complete:
  • Requirements gathering through existing process reviews
  • Systems design and fit-gap analysis
  • System configuration and setup
  • Engineer solutions based on complicated customer business requirements
  • New process design and definition
  • Pre-implementation system testing
  • Concept validation and user acceptance testing
  • Data migration and data formatting recommendations
  • Go-live implementation tasks and post-go-live consulting
  • Consulting recap/activity reporting
  • Ensure timely and accurate project and time administration
• Identify and manage potential issues and escalations in coordination with the team lead or project manager.
• Provide support to post-live customers.
  • Explanation and resolution of application-generated error messages
  • Identify the source of issues
  • Guidance with software capability and standard process flow questions
  • Assistance with using published ECI Help documentation
  • Research and providing updates on software defects
  • Explain configuration and settings for ECI software
  • Provide assistance and support for software add-on products

Qualifications

• Required Education: Bachelor’s Degree with a focus in Accounting, Supply Chain, Information Systems, or equivalent

• Preferred Education: Master's Degree

• HB (Higher Vocational Education) degree, preferably in technical business administration or business informativs

• 1-3 years of experience

• Software implementation or consultation experience

Knowledge, Skills and Abilities Requirements

• Strong ERP product knowledge, ERP experience preferred
• Understand common industry business practices in manufacturing, operations, distribution, and finance
• Ability to present complex technical concepts in a clear, concise manner to users with varying levels of technical expertise via telephone and in-person
• Excellent presentation and written/oral communication skills targeted to effectively present information to all customer role levels.

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