L and D Facilitator

Facilitator

Overview:

The main functions of a Facilitator include the ability to deliver and evaluate a range of engaging learning content for multiple programs utilizing adult learning principles as well as the management of learning logistics.

Our ideal candidate

• Must be able to lead by example and follow established guidelines/processes.
• Openly shares new ideas and best practices with the leader and team members.
• Demonstrates teamwork, problem solving with a focus on solutions, engagement, and adaptability to change.
• Manages relationships while learning new skills and meeting performance expectations while working with multiple organizations.
• Demonstrates friendly, professional behavior with strong service excellence orientation and task ownership.

Responsibilities

• Delivers new hire, refresher content, and newly developed content to groups and individuals covering a range of products, technical, operational, soft skills, and leadership content.

• Facilitates interactive and participatory learning content using adult learning techniques to ensure maximum engagement and knowledge retention and transfer of learning.
• Prepares and conducts learning sessions using a variety of methodologies, such as online learning, role playing, simulations, team exercises, group discussions, within online/virtual learning environments.
• Organizes and distributes appropriate, relevant, and updated learning materials; learner/facilitator tools and course materials such as job aids and online course materials.
• Troubleshoots technical issues or seeks technical support in a timely manner to facilitate learning.
• Manages all learning logistics/resources forassigned programs required tools and processes. i.e.: scheduling classes, learner, and facilitator scheduling.
• Daily monitoring and updating of GL&D Support Request assignments and completion of tasks.
• High proficiency with using online meeting/learning tools, break-out rooms (in-classroom or virtual), and assignment of content and materials.
• Manages a professionally structured class environment according to established policies and procedures i.e.: classroom management, attendance/tardiness issues, engagement of learners in an online environment.
• Delivers required completion reports, test scores, and surveys in an accurate and timely manner.
• Assists in assessing, updating, and preparation of learning materials to support current/new programs.
• Reviews Course Evaluation results and identify opportunities for improvement.
• Keeps abreast of Industry trends and best practices to continuously improve content delivery.

Skills

• Bachelor’s degree in adult teaching/training/development, education, communications, or related field
• Two plus years of facilitation and learning logistics experience.
• Strong verbal and written communication skills, attention to detail, customer service/interpersonal skills.
• Ability to work independently and manage one’s time with some direction, managing multiple projects and deadlines effectively.
• Intermediate knowledge of online learning processes and principles, facilitation skills, and classroom management.
• Intermediate knowledge and experience with computer applications, such as Microsoft Word, Excel, Visio and PowerPoint, and Teams in a business setting.
• Basic knowledge of LMS.