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L&D (Learning & Development) Facilitator - Leadership, Customer Success, Operations

Chile ● Santiago, Santiago Metropolitan Region, Chile Req #2808
Wednesday, June 12, 2024

Remote Role in Santiago, Chile / Please submit your CV in English 

 

Are you ready for the Most Impactful Work of Your Life?

Signant Health is a global evidence-generation company. We’re helping our customers digitally enable their clinical trial programs, meeting patients where they are, driving change through technology and innovations, and reimagining the path to proof.

 

Working at Signant Health puts you in the very heart of the world’s most exciting sector - a high-growth, dynamic company in an extraordinary industry.

Where do you fit in?

Our HR Team is looking to bring on a L&D Facilitator to our growing team.  The main functions of a Facilitator include the ability to deliver and evaluate a range of engaging learning content for multiple programs utilizing adult learning principles as well as the management of learning logistics. 

 Our ideal candidate

  • Must be able to lead by example and follow established guidelines/processes.
  • Openly shares new ideas and best practices with the leader and team members.
  • Demonstrates teamwork, problem solving with a focus on solutions, engagement, and adaptability to change.
  • Manages relationships while learning new skills and meeting performance expectations while working with multiple organizations.
  • Demonstrates friendly, professional behavior with strong service excellence orientation and task ownership.

Responsibilities

  • Delivers new hire, refresher content, and newly developed content to groups and individuals covering a range of products, technical, operational, soft skills, and leadership content.
  • Facilitates interactive and participatory learning content using adult learning techniques to ensure maximum engagement and knowledge retention and transfer of learning.
  • Prepares and conducts learning sessions using a variety of methodologies, such as online learning, role playing, simulations, team exercises, group discussions, within online/virtual learning environments.
  • Organizes and distributes appropriate, relevant, and updated learning materials; learner/facilitator tools and course materials such as job aids and online course materials.
  • Troubleshoots technical issues or seeks technical support in a timely manner to facilitate learning.
  • Manages all learning logistics/resources forassigned programs required tools and processes. i.e.: scheduling classes, learner, and facilitator scheduling.
  • Daily monitoring and updating of GL&D Support Request assignments and completion of tasks.
  • High proficiency with using online meeting/learning tools, break-out rooms (in-classroom or virtual), and assignment of content and materials.
  • Manages a professionally structured class environment according to established policies and procedures i.e.: classroom management, attendance/tardiness issues, engagement of learners in an online environment.
  • Delivers required completion reports, test scores, and surveys in an accurate and timely manner.
  • Assists in assessing, updating, and preparation of learning materials to support current/new programs.
  • Reviews Course Evaluation results and identify opportunities for improvement.
  • Keeps abreast of Industry trends and best practices to continuously improve content delivery.

 Skills

  • Bachelor’s degree in adult teaching/training/development, education, communications, or related field
  • MUST HAVE excellent written and verbal English skills. 
  • Two plus years of facilitation and learning logistics experience.
  • Strong verbal and written communication skills, attention to detail, customer service/interpersonal skills.
  • Ability to work independently and manage one’s time with some direction, managing multiple projects and deadlines effectively.
  • Intermediate knowledge of online learning processes and principles, facilitation skills, and classroom management.
  • Intermediate knowledge and experience with computer applications, such as Microsoft Word, Excel, Visio and PowerPoint, and Teams in a business setting.
  • Basic knowledge of LMS. 

 

And finally, here are the ways of working that will help you succeed at Signant: 

 

  • You have a constructive can-do attitude and can adapt quickly to change. 
  • You’re motivated by working in a fast-growing global company. 
  • You’re self-driven and active and continuously want to learn new things. 

 

Does this sound like something you’d like to exploreThen we’d love to hear from you!

 

Please apply below.
We review and respond to every application; keep an eye on your inbox for our reply.

 

Please note that Signant does not accept unsolicited resumes from third-party vendors.

 

#LI-CA1

#LI-Remote

 

At Signant Health, accepting difference isn’t enough—we celebrate it, we support it, and we nurture it for the benefit of our team members, our clients and our community.  Signant Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.
 

Other details

  • Job Family Human Resources
  • Job Function AHR-Employee Development/Training Generalist/Multidiscipline
  • Pay Type Salary
  • Employment Indicator Regular