Consumer Relations Associate [Part Time, Bilingual]

Customer Service Representative

General Purpose

Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.

Main Job Tasks and Responsibilities

• Deal directly with customers either by telephone, email or chat;
• Respond promptly to customer inquiries;
• Handle and resolve customer complaints;
• Obtain and evaluate all relevant information to handle product and service inquiries;
• Process orders, forms, and requests;
• Keep records of customer interactions and transactions;
• Record details of inquiries, comments and complaints;
• Record details of actions taken;
• Communicate and coordinate with internal departments;
• Provide feedback on the efficiency of the customer service process.

Education and Experience

• High school diploma or better;
• Knowledge of customer service principles and practices;
• Proficiency of relevant computer applications;
• Strong data entry skills;
• Previous experience in a Call Center environment.

Key Competencies

• Bilingual with English Fluency;
• Spanish is an asset;
• Interpersonal skills;
• Communication skills - verbal and written;
• Listening skills;
• Problem analysis and problem-solving;
• Attention to detail and accuracy;
• Data collection and ordering;
• Customer service orientation;
• Adaptability;
• Initiative;
• Autonomous;
• Stress tolerance.

Status: 1 part-time position

Schedule:

Saturday: 10:30am to 5:00pm (6 hours)

Monday to Friday: up to a maximum of 24 hours

If you fulfill those requirements and are interested by that position, please send us your resume and stating your salary expectations. We thank all candidates for their interest, but only the ones invited to an interview will be contacted.

Posting date: June. 2024