Collections Specialist / Credit Controller

Role Profile

The Corporate AR/ Collections Specialist is responsible for contacting customers and collecting payment on past due invoices. This position requires a strong individual with the ability to effectively communicate across multiple departments (Finance, Accounting, Sales, Customer Support, etc.) and should be adept at negotiating and resolving disputes. The individual will work closely with the Billing and Cash Applications functions to insure customer accounts are accurate and timely. This is a hybrid role (with a minimum of 2-3 days in the Lincoln office per week).

Responsibilities

• Collects past due or delinquent customer accounts
• Review/cleanup of unapplied cash.
• Responds to customer inquiries relating to account issues and reconciles customer accounts and disputes.
• Monthly review of customers with old outstanding balances.
• Works closely with in house Legal counsel and 3rd Party collection agencies to collect on delinquent accounts.
• Communicate with Sales, Billing, and Cash Applications regarding collection and customer account related issues.
• Answer incoming customer calls and emails
• Provide monthly commentary with Business Unit Leaders

Qualities and Skills Required

• Minimum of at least 6 months collections experience required (Ideal Candidates are those with B2B Collections Experience).
• Commitment to producing accurate and high-quality work
• Experience in recording information regarding collection efforts.
• Advanced customer service experience.
• NetSuite experience a plus.
• Working knowledge of SalesForce.com a plus.
• Advanced Excel skills a plus.
• Strong work ethic and demonstrates persistence in overcoming obstacles, as it relates to Customer relations.
• Strong personal organization, communication and management skills.
• Excellent interpersonal and communication skills -- both written and verbal.
• Strong analytical and problem-solving skills.

This job description describes the general duties of the role and is not intended to be an exhaustive list of tasks and responsibilities. You may be required to undertake any additional tasks or responsibilities as identified by your manager that would reasonably be expected to come under the general scope of this role profile. This job description may be reviewed and updated from time to time in accordance with business needs.

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In addition to our competitive salary and award winning culture, we offer an excellent benefit package. We even offer our employees a day off to serve their community! Our company core values are our “CODE”: Crave Greatness, Own the Outcome, Deliver Awesome and Embrace Community.