Sr. Operations Analyst - Remote within the U.S.

OEC provides software solutions to those who work in the automotive parts and repair industry. Our solutions make it easier for automotive industry professionals to buy and sell parts, conduct repair research & planning, optimize estimates, improve the parts supply chain, and more. OEC partners with many of the world’s largest manufacturers, dealers and suppliers, shops and repairers, and service providers, giving our customers access to a comprehensive network and a streamlined workflow.

Job Summary

Builds, delivers and ensures a powerful, frictionless payment experience for OEC customers. Collaborates regularly with external payment partners and customers, as well as other internal teams, including customer experience, engineering, finance, and compliance.

Key Responsibilities

1. Develops ownership of payments-related processes and collaborates with internal and external partners to improve and optimize the end-to-end delivery of payments.

2. Manages ongoing analysis and tasks related to payment operations including: billing, reconciliation, and returns.

3. Researches and resolves payment inquiries and exceptions, while effectively prioritizing customer needs.

4. Provides data analysis and reporting to drive payments business growth, improvement, and efficiency.

5. Drives efforts to operationalize and automate ongoing operational tasks.

6. Gains and maintains a deep understanding of the OEC payments business, products, and processes.

Education

A bachelor’s degree from an accredited college or university is required, with a focus in Data Analytics, Mathematics, Statistics, Computer Science, Business Information Systems, or related discipline. In the absence of a degree, equivalent work experience directly related to the key responsibilities of the role will be considered as a substitute for the degree.

Experience

At least 6 years of professional experience in data analysis, operations analysis and improvements, and/or customer service is required, to include a background working in financial services or fintech, credit/debit cards, or bank payment processing.

Must also be able to demonstrate the following skills and abilities:

· Highly proficient in Microsoft Excel.

· Able to effectively analyze, digest, and interpret large datasets.

· Exceptional attention to detail.

· Excellent communication skills and ability to collaborate effectively with internal and external stakeholders.

· Ability to deal with extremely confidential and sensitive information.

· Can effectively organize and manage day-to-day work and priorities, and use time, energy and resources to meet goals, deadlines, and deliverables.

· Flexible and adaptable approach to work and can easily adjust to shifts in priorities as the needs of the business change.

· Able to effectively work and thrive in a dynamic fast-paced and remote/hybrid work environment that has limited opportunities for in-person interactions.

What makes working at OEC awesome? It varies from employee to employee. For some, it's the flexibility - whether it's remote work or a hybrid or in-person role, OEC takes our teams across multiple time zones and international communities. For others, it's the strong sense of camaraderie and community that celebrates both individuals and team-driven contributions. Or it could be the empowerment and how the team is encouraged to take risks, learn, and grow within a dynamic and supportive environment. But no matter what gets us out of bed in the morning, our whole global community is inspired to be forward thinking and drive innovative solutions for the automotive parts and repair industry. 
 

OEConnection is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite applicants and employees to voluntarily self-identify their gender, race and ethnicity. Submission of this information is strictly voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provision of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. When reported, data will not identify any specific individual. This information will be maintained separately from your application for employment. If you do not wish to self-identify at this time, you may do so in the future by submitting this form. Failure to provide the following information will not subject you to any adverse action or treatment. OEConnection is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.