Host/Hostess

Join the fun, fast-paced environment at Destination Geneva National, located along the shores of Lake Como in Lake Geneva, Wisconsin's most popular resort town. We offer part-time host/hostess positions at Geneva National's acclaimed turf smokehouse, multi-award-winning Hunt Club Steakhouse, and The Ridge Hotel's Crafted Italia. Be part of the upbeat team that delivers an exceptional and memorable dining experience for GN Members and guests!  Host/Hostess is a great starting position for a career in Food & Beverage or as an entryway job leading up to server/bartender.  Primary responsibilities include welcoming guests, escorting diners to their tables, providing them with menus, and answering calls for reservations and to-go orders.

PRIMARY RESPONSIBILITIES

• Watch for guest arrivals and welcome them to the outlet.  (If at the Hunt Club, open the door to greet and welcome diners.)
• Escort guests to their reserved table.
• Once seated, provide guests with menus, answer any initial questions, and introduce their server.
• Answer the phone, take reservations, respond to questions and provide exemplary and thoughtful customer service in the process.
• Assign guests to preferred tables while keeping table rotation in mind. (Knowledge of Open Table a plus.)
• Value timely communication by keeping the Restaurant Manager apprised of special requests, special occasions or complaints and taking ownership to ensure that that all are addressed with care.
• Back up the team as needed, e.g., bussing and setting tables.
• Uphold high sanitation, safety, and service standards.

SUCCESS FACTORS

• Highly organized multi-tasker

• Positive, contagious, enthusiastic attitude

• Strong verbal communication skills, ability to connect with others

• A genuine service mindset

• Team player

• Menu and etiquette knowledge

WORKING CONDITIONS/PHYSICAL DEMANDS

• Ability to stand for an entire working shift (8-10hrs)

• Apply caution when around sharp objects

• Safely navigate wet slippery surfaces

• Ability to bend, stand, and stoop for extended periods of time