Job Search

Job Title, Keywords, Req ID
Loading...
  • Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #6581
    Wednesday, July 17, 2024
    Position Summary: The Real Time Analyst is a Workforce Management role that reports to the Workforce Manager and will take direction from the Workforce Forecasting and Scheduling Analyst. The RTA responsibilities include monitoring multiple queues and agents from multiple programs to ensure consistent service is maintained.   Overall Responsibilities: Monitor agent activity in real time using Aspect Real Time Adherence and Aspect Director. Report to the Operations teams agents that are not ad ... More
  • Majorel Canada, Inc., 619B Kumpf Drive, Waterloo, ON, CAN ● Req #6568
    Wednesday, July 17, 2024
    Position Summary: Content Reviewers/Moderators are responsible for the day to day management of Application or Internet content, ensuring a quality experience is provided to millions of application or internet users. Reviewers have the opportunity to make a significant and direct impact on the quality of social media and advertising products. Work includes screening and monitoring social media sites or applications for abusive, violent, maliciously false or other inappropriate content ensuring a ... More
  • Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #6556
    Wednesday, July 10, 2024
    Position Summary: This position is responsible for customer service in various languages and through various transaction types (e.g. inbound and outbound calls, chat, email, social media, etc.) or back-office work for end customers (B2C and/or B2B) that can include various service types e.g. pre sales, post sales, billing and support, as per LOB (SOW) specifications.  This position is responsible for supporting frontline (customer facing) associates by handling consult calls, escalations, team s ... More
  • Majorel Thailand Ltd, No. 9, G Tower 11th Floor, Unit GS01-GS02, Huay Kwang, TH-10, THA ● Req #6496
    Monday, June 24, 2024
    Position Summary: The Reservations Customer Service Representative is responsible for providing overall reservations and related support to customers via phone, email, or fax. Processes transactions, prepares correspondence, and fulfills customer needs to ensure customer satisfaction   Overall Responsibilities: Handle pre and post reservation inquiries by phone, e-mail and fax; Handle customer requests by phone and e-mail; Modify, change and/or cancel existing reservations; Make outbound calls ... More
  • Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #6500
    Sunday, June 23, 2024
    Position Summary:The Workforce Manager is responsible for overall management & direction of the workforce team. Ensures client/customer goals are met by analyzing work volume variances to forecast and provide direction to adjust scheduling/staffing levels accordingly.  Monitors service levels and directs real-time forecasting to meet service levels. Provides advice to management on the most efficient and cost effective strategies to deliver on service level agreements Overall Responsibilities: M ... More
  • Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #6498
    Sunday, June 23, 2024
    Position Summary: The Workforce Scheduling Analyst is key to the success of the business unit. This is a workforce management position responsible for analyzing and validating forecasted volume and building staffing/scheduling plans to incorporate and/or meet business unit plans, productivity and service objectives. This is a specialized workforce management role, reporting to the Workforce Manager. The specialist develops queue and overhead forecasts for long and short term planning. The specia ... More
  • Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #6497
    Sunday, June 23, 2024
    Position Summary:The Workforce Supervisor is responsible for overall management & direction and motivation of the workforce Analysts and SMEs. Ensures client/customer goals are met by analyzing work volume variances to forecast and provide direction to adjust scheduling/staffing levels accordingly.  Monitors service levels and directs real-time forecasting to meet service levels. Provides advice to management on the most efficient and cost-effective strategies to deliver on service level agreeme ... More
  • Alabang, Philippines ● E-Commerce Road, Bagumbayan, Quezon City, 1800 Metro Manila, Philippines ● Req #6483
    Friday, June 21, 2024
    Position Summary:  Responsible for providing industry-leading customer service while meeting the quality and schedule expectations of the company’s customers.  Provides advice and supports to business owners regarding advertising on the internet. Retain and grow ad spend of assigned MSFT Advertising advertisers from the time they book a MSFT Ad Studio ad campaign through the end of their first full quarter (max 180 days)    Overall Responsibilities:   Become an expert in MSFT ad products, effect ... More
  • Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #6464
    Wednesday, June 19, 2024
    Position Summary:This position is responsible for customer service in various languages and through various transaction types (e.g. inbound and outbound calls, chat, email, social media, etc.) or back-office work for end customers (B2C and/or B2B) that can include various service types e.g. pre sales, post sales, billing and support, as per LOB (SOW) specifications. This position is responsible for supporting frontline (customer facing) associates by handling consult calls, escalations, team sup ... More
  • 116 Eastwood Ave, Quezon City, 1800 Metro Manila, Philippines ● Req #6466
    Tuesday, June 18, 2024
    Company Summary:  We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 63,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for true excellence in CX. We have deep domain expertise in tech-augmented front-to-back-office CX. Plus Digital Consumer ... More
  • Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #6436
    Monday, June 17, 2024
    Position Summary:The Workforce Manager is responsible for overall management & direction of the workforce team. Ensures client/customer goals are met by analyzing work volume variances to forecast and provide direction to adjust scheduling/staffing levels accordingly.  Monitors service levels and directs real-time forecasting to meet service levels. Provides advice to management on the most efficient and cost effective strategies to deliver on service level agreements Overall Responsibilities: M ... More
  • Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #6369
    Monday, June 10, 2024
    Position Summary: This position is responsible for customer service in various languages and through various transaction types (e.g. inbound and outbound calls, chat, email, social media, etc.) or back-office work for end customers (B2C and/or B2B) that can include various service types e.g. presales, post sales, billing and support, as per LOB (SOW) specifications.  This position is responsible for supporting frontline (customer facing) associates by handling consult calls, escalations, team su ... More
  • Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #6303
    Friday, June 7, 2024
    Position Summary:This position is responsible for customer service in various languages and through various transaction types (e.g. inbound and outbound calls, chat, email, social media, etc.) or back-office work for end customers (B2C and/or B2B) that can include various service types e.g. pre sales, post sales, billing and support, as per LOB (SOW) specifications. This position is responsible for supporting frontline (customer facing) associates by handling consult calls, escalations, team sup ... More
  • Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #6322
    Tuesday, June 4, 2024
    Position Summary: An energetic, highly self-motivated Sales Leader who enjoys making a difference, being part of a team and takes pride in their career to work in a fast-paced office. This role will be responsible for ensuring the sales operation is meeting/exceeding targets, goals and operational KPIs with ownership of all content and content delivery systems for the sales team. This includes both Consumer and B2B environments. This position is responsible for supporting frontline (customer fac ... More
  • Majorel Malaysia, Suite 27-11, Level 27, GTower,, Kuala Lumpur, MY-14, MYS ● Req #1975
    Thursday, May 30, 2024
    We are looking for enthusiastic Customer Service Representative (Japanese Speaking) to join our team supporting the World's Leading Travel account. In this role, you are responsible for providing overall reservations and related support to customer via phone and email. Let's join #MajorelOneTeam today!  Why Join Us?  Competitive remuneration package (Basic Salary + Language Allowance + Generous KPI bonus program + Shift Allowance + Annual Increment). RM3000 flexi benefit pe ... More
  • Majorel Malaysia, Suite 27-11, Level 27, GTower,, Kuala Lumpur, MY-14, MYS ● Req #1976
    Thursday, May 30, 2024
    We are looking for enthusiastic Customer Service Representative (Japanese Speakers) to join our team supporting the Multinational E-commerce account. In this role, you are responsible for providing overall support to customer who use ecommerce site via phone and chat. Processes transactions, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Apply today and let’s join #MajorelOneTeam! Why Join Us? Competitive remuneration package (Basic Salary ... More
  • Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #6373
    Friday, May 24, 2024
    Position Summary: The Lead Trainer may interface with the program client to provide feedback on Learning Content structure and effectiveness. The Lead Trainer is also responsible for Core and In-Team Trainer development. The Lead Trainer maintains classroom space including application verification and are experts on the training environment, processes and tools as well as Learning Event Coordination and Logistics and Training Effectiveness analysis. Exceptions of cross-site support may be warran ... More
  • E-Commerce Road, Bagumbayan, Quezon City, 1800 Metro Manila, Philippines ● Req #6311
    Wednesday, May 8, 2024
    Operations - Customer Service Representative III (CSR III) Position Summary:  Requires high level call center working knowledge. Manages end to end (360 customer interaction (case management) while delivering world-class customer experience. Requires ability to handle business to business transactions. Knowledge may be acquired through on the job training.  Requires a college degree or equivalent experience and at least 1 – 2 years of experience in the field or in a related area.  Individual ... More
  • Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #6149
    Thursday, April 4, 2024
    Position Summary: This position is responsible for customer service in various languages and through various transaction types (e.g. inbound and outbound calls, chat, email, social media, etc.) or back-office work for end customers (B2C and/or B2B) that can include various service types e.g. pre sales, post sales, billing and support, as per LOB (SOW) specifications.  This position is responsible for supporting frontline agents by handling consult calls and escalations.     Overall Responsibilit ... More
  • Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #6061
    Thursday, April 4, 2024
    Position Summary: The Real Time Analyst is a Workforce Management role that reports to the Workforce Manager and will take direction from the Workforce Forecasting and Scheduling Analyst. The RTA responsibilities include monitoring multiple queues and agents from multiple programs to ensure consistent service is maintained.   Overall Responsibilities: Monitor agent activity in real time using Aspect Real Time Adherence and Aspect Director. Report to the Operations teams agents that are not adhe ... More
  • Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #6057
    Thursday, March 21, 2024
    Position Summary: The Quality Specialist performs all duties required of Quality Coach. The Quality Specialist has regular interaction with the LOB Client collaborating on calibrations, new programs, process analytics and improvement. The Quality Specialist is trusted to identify and implement change management strategies that continuously develop agent and program performance. New processes and procedures are communicated through the Quality Specialists to agents requiring the ability to conver ... More
  • Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #5942
    Monday, February 5, 2024
    Position Summary: The Workforce Scheduling and Forecasting Specialist is key to the success of the business unit. This is a workforce management position responsible for analyzing and validating forecasted volume and building staffing/scheduling plans to incorporate and/or meet business unit plans, productivity and service objectives. This is a specialized workforce management role, reporting to the Workforce Manager. The specialist develops queue and overhead forecasts for long and short term ... More
  • Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #5868
    Wednesday, January 17, 2024
    Position Summary: The Workforce Supervisor is responsible for overall management & direction and motivation of the workforce Analysts and SMEs. Ensures client/customer goals are met by analyzing work volume variances to forecast and provide direction to adjust scheduling/staffing levels accordingly.  Monitors service levels and directs real-time forecasting to meet service levels. Provides advice to management on the most efficient and cost-effective strategies to deliver on service level agreem ... More
  • Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #5807
    Wednesday, January 3, 2024
    Position Summary: The incumbent must be detail-oriented with a strong focus on accuracy and timeliness. The role requires extensive experience in data analysis and an innovative focus on developing reports for all contact centers. Incumbent supports the daily operations performance of the contact center team. This includes the analysis and review of the day-to-day service performance, as well as overall client, contact center and associate performance reporting. Collects and extracts data from ... More
  • Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #5101
    Tuesday, December 19, 2023
    Company Summary: Majorel supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology, we deliver real impact for our partners. Today’s rapidly changing world is sometimes challenging for service delivery; But with our spirit of true entrepreneurship ... More