Workday Training & Support Specialist
Alsip, IL 60803 - Griffith Foods Headquarters, One Griffith Center, Alsip, Illinois, États-Unis d’Amérique
Dem. n° 3332
jeudi 3 octobre 2024
Location: Hybrid (Office & Home)
Summary: This role has two primary areas of focus: development and maintenance of training materials and first-level support.
Essential Duties & Responsibilities:
Training
- Develops and updates training materials, including user guides, manuals, e-learning modules, and video tutorials for all HR systems globally.
- Ensures training content is up-to-date with the latest Workday features and enhancements.
- Evaluates the effectiveness of training programs and makes necessary adjustments to improve learning outcomes and increase user adoption rates
- Communicates effectively with HRBPs and department leads to ensure alignment and support for training initiatives.
- Conducts train-the-trainer and end user sessions.
- Stays current with Workday updates and industry best practices.
Support
- Serves as the primary point of contact for Workday-related inquiries, troubleshooting and support for end-users across the organization.
- Triages and tracks of all support tickets.
- Provides first-level technical support. Assigns complex support cases to HRIS Workstream Lead for second-level support and resolution.
- Ensures all cases are addressed and responded to in a timely manner.
- Assists in identifying common issues and pain points across the organization globally.
- Provide recommendations for systems enhancements to optimize and streamline processes and improve user experience
- Participates in system upgrades, enhancements and implementations, ensuring a smooth transition and minimal disruption to business processes.
- Performs other related duties and helps with special projects as required.
Qualifications:
- Bachelor’s degree in Human Resources, Information Technology, Business Administration, or a related field is required.
- Five years HRIS experience in a Workday enviroment.
- Experience with configuration, providing support, problem identification, and resolution.
- Minimum of 2 years of Workday training and/or Workday technical content development experience.
- Experience creating engaging and interactive training materials.
- Ability to manage multiple projects and initiatives simultaneously.
- Strong communication skills, both written and oral.
Autres détails
- Famille d'emplois Human Resources
- Fonction professionnelle Administration
- Type de paie Salaire
- Déplacement nécessaire Non
- Qualification requise Baccalauréat
- Alsip, IL 60803 - Griffith Foods Headquarters, One Griffith Center, Alsip, Illinois, États-Unis d’Amérique