Workday Training & Support Specialist

Location: Hybrid (Office & Home)

Summary: This role has two primary areas of focus: development and maintenance of training materials and first-level support.

Essential Duties & Responsibilities:

Training

• Develops and updates training materials, including user guides, manuals, e-learning modules, and video tutorials for all HR systems globally.
• Ensures training content is up-to-date with the latest Workday features and enhancements.
• Evaluates the effectiveness of training programs and makes necessary adjustments to improve learning outcomes and increase user adoption rates
• Communicates effectively with HRBPs and department leads to ensure alignment and support for training initiatives.
• Conducts train-the-trainer and end user sessions.
• Stays current with Workday updates and industry best practices.

Support

• Serves as the primary point of contact for Workday-related inquiries, troubleshooting and support for end-users across the organization.
• Triages and tracks of all support tickets.
• Provides first-level technical support. Assigns complex support cases to HRIS Workstream Lead for second-level support and resolution.
• Ensures all cases are addressed and responded to in a timely manner.
• Assists in identifying common issues and pain points across the organization globally.
• Provide recommendations for systems enhancements to optimize and streamline processes and improve user experience
• Participates in system upgrades, enhancements and implementations, ensuring a smooth transition and minimal disruption to business processes.
• Performs other related duties and helps with special projects as required.

Qualifications:

• Bachelor’s degree in Human Resources, Information Technology, Business Administration, or a related field is required. 
• Five years HRIS experience in a Workday enviroment.
• Experience with configuration, providing support, problem identification, and resolution.
• Minimum of 2 years of Workday training and/or Workday technical content development experience.
• Experience creating engaging and interactive training materials.
• Ability to manage multiple projects and initiatives simultaneously.
• Strong communication skills, both written and oral.