Workday Training & Support Specialist
Alsip, IL 60803 - Griffith Foods Headquarters, One Griffith Center, Alsip, イリノイ州, アメリカ合衆国
要求 #3332
2024年10月3日
グリフィスフーズは、グローバル企業として世界中のビジネスパートナーに幅広い製品を提供しています。製品開発パートナーとして、高品質な食品素材を提供する食品メーカーです。 当社の製品には、調味料ブレンド、ドライミックス、コーティング、生地ブレンド、パン粉、フレーバー、ソース、およびスナック食品や加工肉や調理済みの食事まで幅広い用途で使用される食品素材が含まれます。 私たちのお客様には、菓子メーカー、食品加工メーカー、外食経営者、食料品小売業者が含まれます。
Location: Hybrid (Office & Home)
Summary: This role has two primary areas of focus: development and maintenance of training materials and first-level support.
Essential Duties & Responsibilities:
Training
- Develops and updates training materials, including user guides, manuals, e-learning modules, and video tutorials for all HR systems globally.
- Ensures training content is up-to-date with the latest Workday features and enhancements.
- Evaluates the effectiveness of training programs and makes necessary adjustments to improve learning outcomes and increase user adoption rates
- Communicates effectively with HRBPs and department leads to ensure alignment and support for training initiatives.
- Conducts train-the-trainer and end user sessions.
- Stays current with Workday updates and industry best practices.
Support
- Serves as the primary point of contact for Workday-related inquiries, troubleshooting and support for end-users across the organization.
- Triages and tracks of all support tickets.
- Provides first-level technical support. Assigns complex support cases to HRIS Workstream Lead for second-level support and resolution.
- Ensures all cases are addressed and responded to in a timely manner.
- Assists in identifying common issues and pain points across the organization globally.
- Provide recommendations for systems enhancements to optimize and streamline processes and improve user experience
- Participates in system upgrades, enhancements and implementations, ensuring a smooth transition and minimal disruption to business processes.
- Performs other related duties and helps with special projects as required.
Qualifications:
- Bachelor’s degree in Human Resources, Information Technology, Business Administration, or a related field is required.
- Five years HRIS experience in a Workday enviroment.
- Experience with configuration, providing support, problem identification, and resolution.
- Minimum of 2 years of Workday training and/or Workday technical content development experience.
- Experience creating engaging and interactive training materials.
- Ability to manage multiple projects and initiatives simultaneously.
- Strong communication skills, both written and oral.
グリフィスフーズは、グローバル企業として世界中のビジネスパートナーに幅広い製品を提供しています。製品開発パートナーとして、高品質な食品素材を提供する食品メーカーです。 当社の製品には、調味料ブレンド、ドライミックス、コーティング、生地ブレンド、パン粉、フレーバー、ソース、およびスナック食品や加工肉や調理済みの食事まで幅広い用途で使用される食品素材が含まれます。 私たちのお客様には、菓子メーカー、食品加工メーカー、外食経営者、食料品小売業者が含まれます。
その他の詳細
- 職務ファミリ Human Resources
- 職務権限 Administration
- 支払タイプ 給与
- 出張の必要性 なし
- 必要な学歴 学士
- Alsip, IL 60803 - Griffith Foods Headquarters, One Griffith Center, Alsip, イリノイ州, アメリカ合衆国