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  • ALABANG | Analyst: WFM Reporting I - Travel account

    Alabang, Muntinlupa, Metro Manila, Philippines ● Req #2546
    Thursday, March 17, 2022
    Position Summary:The incumbent must be detail-oriented with a strong focus on accuracy and timeliness. The role requires extensive experience in data analysis and an innovative focus on developing reports for all contact centers. Incumbent supports the daily operations performance of the contact center team. This includes the analysis and review of the day-to-day service performance, as well as overall client, contact center and associate performance reporting. Collects and extracts data from ... More
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  • ALABANG | Analyst: Workforce Forecasting/Planning

    Alabang, Muntinlupa, Metro Manila, Philippines ● Req #2497
    Monday, March 7, 2022
    Position Summary:The Workforce Forecasting and Planning Analyst is key to the success of the business unit and is responsible for ensuring strategic goals are met through forecast modeling, capacity planning, collaboration and effective communication, while ensuring forecast alignment with strategic goals. This position is responsible for long term, short term and intraday contact volume, productivity and capacity forecasts and providing leadership with risk mitigation plans. This position will ... More
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  • Clark | Customer Service Representative I Travel and Accommodations Account | 8147 (March 11, 2022)

    Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #2442
    Wednesday, February 23, 2022
    Position Summary:This position is responsible for providing problem resolution and world class customer experiences for incoming service inquiries which are basic or routine. May answer inquiries, solve problems, and perform limited troubleshooting using provided scripting and published materials. This position supports client customers in the following area: technical and service support. The individual in this position must possess strong customer service and troubleshooting skill they have an ... More
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  • EASTWOOD | Operations Supervisor | Online Advertising Account

    Majorel Philippines Corp., 5/F E-Commerce Plaza Bldg., Quezon City, PH-NCR, PHL ● Req #2389
    Tuesday, February 15, 2022
    Responsibilities, Expected Results, Skills and Knowledge Required Responsibilities and Tasks Skills and Knowledge ·         Represent Majorel and the client in a professional manner ·         Adhere to local call center processes and accurately capture work load ·         Knowledge of Majorel offer - high-level knowledge all supported (Account / ot ... More
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  • EASTWOOD | Desktop Support (Field Support) II

    Majorel Philippines Corp, 8th and 9th Floor. Vector 3 Bldg., Quezon City, PH-NCR, PHL ● Req #2349
    Monday, February 7, 2022
    Position Summary: Assists staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. The position utilizes one-on-one consultancy to Majorel client end users and Majorel staff. The employe ... More
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  • EASTWOOD | Systems Administrator

    Majorel Philippines Corp, 8th and 9th Floor. Vector 3 Bldg., Quezon City, PH-NCR, PHL ● Req #2295
    Monday, January 24, 2022
    Position Summary: The Systems Administrator is responsible for installing, configuring and maintaining infrastructure, software, Microsoft active directory and storage. This position develops and follows standard practices and procedures in analyzing situations involving complex infrastructure problems. The Systems Administrator also participates in road map activities, budget process and design and implementation of new technology solutions to support business requirements.   ... More
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  • EASTWOOD | Japanese Customer Service Representative | Search Engine Optimization Account

    Majorel Philippines Corp., 5/F E-Commerce Plaza Bldg., Quezon City, PH-NCR, PHL ● Req #2275
    Tuesday, January 18, 2022
    Position Summary:The Customer Service Representative, Digital Marketing, works in the online advertising sector partnering with SMB (Small and Medium-sized Business).  The focus is on SMB advertisers acting as a trusted consultant providing the right digital media solution and support.  The Customer Service Representative delivers solutions across search, display, and social media, optimized for the SMB enterprises. The Customer Service Representative works alongside advertisers helping them rea ... More
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  • EASTWOOD | Senior Finance Specialist

    Majorel Philippines Corp., 5/F E-Commerce Plaza Bldg., Quezon City, PH-NCR, PHL ● Req #1605
    Friday, November 5, 2021
    Department:     Accounting                                          Reporting to: Finance Manager          Compensation Band/Level:  2D Company Summary:Majorel (dba Arvato) supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology, we deliver real ... More
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  • EASTWOOD | Senior Finance Specialist

    Majorel Philippines Corp., 5/F E-Commerce Plaza Bldg., Quezon City, PH-NCR, PHL ● Req #1605
    Tuesday, November 2, 2021
    Department:     Accounting                                          Reporting to: Finance Manager           Compensation Band/Level:  2D Company Summary:Majorel (dba Arvato) supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology, we deliver rea ... More
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  • ALABANG| Travel Account (CSR I)

    Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #1598
    Tuesday, August 3, 2021
    Department:     Operations                                           Reporting to:   SupervisorSupervises:      NA                                                        FLSA:   Non-Exempt  Company Summary:At arvato, we measure our success through the successes of our customers. Our DNA is built upon Customer Obsession, Ownership and Continuous Improvement (Hustle). We achieve our goals by means of experience, state-of-the-art technologies, creativity, passion and a commitment to quality, innova ... More
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  • EASTWOOD | WFM - Reports Analyst

    Majorel Philippines Corp, 8th and 9th Floor. Vector 3 Bldg., Quezon City, PH-NCR, PHL ● Req #1225
    Friday, June 11, 2021
    ... More
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  • Alabang | Operations Manager | Chengyang

    Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #857
    Wednesday, June 9, 2021
    ... More
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  • ALABANG | Training/Quality Manager - Social Media Content Moderation

    Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #236
    Wednesday, June 9, 2021
    Position Summary: The Training and Quality Manager supports training and quality for a program or a vertical account either within a site and/or across multiple locations. Oversees Transaction Monitoring requirements, and/or Sales Verification (as applicable), and is responsible for ensuring continuous training of employees based on client, organizational and individual needs.  Incumbent may supervise Trainers, Quality Supervisors and Quality Analysts and may skip level supervise Quality Co ... More
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  • Alabang | T&Q Supervisor | Chengyang

    Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #856
    Wednesday, June 9, 2021
    Department:     Quality                                                             Reporting to:   TQM or Quality Director Compensation Band/Level:  3B             Company Summary: Majorel supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, ... More
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  • EASTWOOD | Customer Service Representative I (CSR I)

    Majorel Philippines Corp., 5/F E-Commerce Plaza Bldg., Quezon City, PH-NCR, PHL ● Req #1268
    Thursday, May 20, 2021
    Operations - Customer Service Representative I (CSR I)Department: Operations Reporting to: Operations SupervisorCompensation Band/Level: CSRICompany Summary:Majorel supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology, we deliver real impa ... More
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  • Alabang | Seller Support Associate CSR II

    Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #1243
    Monday, May 10, 2021
    Department: Operations Reporting to: Supervisor Supervises: NA FLSA: Non Exempt  Company Summary: At arvato, we measure our success through the successes of our customers. Our DNA is built upon Customer Obsession, Ownership and Continuous Improvement (Hustle). We achieve our goals by means of experience, state-of-the-art technologies, creativity, passion and a commitment to quality, innovation and having fun! Come and join our team today!  Position Summary: The Seller Support Associate i ... More
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  • Alabang | Trainer | Content Mediation

    Alabang, Muntinlupa, Metro Manila, Philippines ● Req #1209
    Friday, April 30, 2021
    Department: Training Reporting to: Lead Trainer/Manager   Compensation Band/Level: 3A    Company Summary:  Majorel supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology, we deliver real impact for our partners. Today’ ... More
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  • Alabang | CSR I Travel Account

    Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #1176
    Monday, April 26, 2021
    Department:     Operations                                           Reporting to:   SupervisorSupervises:      NA                                                        FLSA:   Non-Exempt  Company Summary:At arvato, we measure our success through the successes of our customers. Our DNA is built upon Customer Obsession, Ownership and Continuous Improvement (Hustle). We achieve our goals by means of experience, state-of-the-art technologies, creativity, passion and a commitment to quality, innova ... More
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  • EASTWOOD | Customer Service Representative I (CSR I)

    Majorel Philippines Corp, 8th and 9th Floor. Vector 3 Bldg., Quezon City, PH-NCR, PHL ● Majorel Philippines Corp., 5/F E-Commerce Plaza Bldg., Quezon City, PH-NCR, PHL ● Req #1137
    Saturday, April 17, 2021
    Operations - Customer Service Representative I (CSR I)Department: Operations Reporting to: Operations SupervisorCompensation Band/Level: CSRICompany Summary:Majorel supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology, we deliver real impa ... More
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  • EASTWOOD | Operations Manager (Level I)

    Majorel Philippines Corp., 5/F E-Commerce Plaza Bldg., Quezon City, PH-NCR, PHL ● Req #1090
    Monday, April 5, 2021
    Operations - Operations (Level I) ManagerDepartment: Operations Reporting to: Operations LeadershipCompensation Band/Level:  4A Position Summary:The Operations Manager oversees the daily performance of call center supervisors and their respective teams. This includes the analysis and review of the day-to-day operations, budget management, team development, and client satisfactionOverall Responsibilities: • Lead, manage and develop supervisors through interactions and motivationFoster a cultu ... More
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  • EASTWOOD | Product Trainer

    Majorel Philippines Corp., 5/F E-Commerce Plaza Bldg., Quezon City, PH-NCR, PHL ● Req #1061
    Tuesday, March 30, 2021
    Training/Quality - Trainer1.1 Role Type - Overhead / Account 1.2 Role Mapping and Context - This Role encompasses the following roles under old naming conventions / structures: • Program Trainer / Account Trainer 1.3 Reporting Structure  Reports to Main Responsibility Training Supervisor This position ensures that quality procedures are aligned across the Account and in accordance with Majorel-wide standards, documented, audited and maintained. This role is re ... More
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  • EASTWOOD | Customer Service Representative II (CSR II)

    Majorel Philippines Corp., 5/F E-Commerce Plaza Bldg., Quezon City, PH-NCR, PHL ● Req #1013
    Thursday, March 18, 2021
    Operations - Customer Service Representative II (CSR II)Department: OperationsReporting to: SupervisorSupervises: NAFLSA: Non-ExemptPosition Summary:Requires some advanced call center knowledge; Generally requires multi-skill sets; Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Work is more complex than CSR I and requires a higher level conceptual thinking skill. Requires a high school diploma or equivalent and 1-3 years of experience in t ... More
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  • Alabang | CSR II- Retail

    Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #846
    Tuesday, February 16, 2021
    Position Title: CSR I.Advisor.Customer SupportPrepared By: Hiring Manager Authorized By: Human ResourcesDepartment: Operations Reporting to: SupervisorCompensation Band/Level: Agent CSR 1Company Summary:Majorel (dba Arvato) supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By comb ... More
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  • EASTWOOD | Customer Service Representative II (CSR II)

    Majorel Philippines Corp, 8th and 9th Floor. Vector 3 Bldg., Quezon City, PH-NCR, PHL ● Req #776
    Monday, January 25, 2021
    Operations - Customer Service Representative II (CSR II)Department: Operations Reporting to: SupervisorSupervises: NA FLSA: Non-ExemptPosition Summary:Requires some advanced call center knowledge; Generally requires multi-skill sets; Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Work is more complex than CSR I and requires a higher level conceptual thinking skill. Requires a high school diploma or equivalent and 1-3 years of experience in ... More
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  • ALABANG | Real Time Analyst

    Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #746
    Tuesday, January 19, 2021
    Position Summary: The Real Time Analyst is a Workforce Management role that reports to the Workforce Manager and will take direction from the Workforce Forecasting and Scheduling Analyst. The RTA responsibilities include monitoring multiple queues and agents from multiple programs to ensure consistent service is maintained.   Overall Responsibilities: Monitor agent activity in real time using Aspect Real Time Adherence and Aspect Director. Report to the Operations teams agents ... More
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