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E-Commerce Road, Quezon City, 1800 Metro Manila, Philippines ● Req #3487Thursday, August 11, 2022Department: HRSS Reporting to: HRSS or Finance Director Compensation Band/Level: 3C Company Summary: Majorel supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology, we ...Read more about EASTWOOD | Payroll SpecialistMore
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Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #3433Wednesday, August 3, 2022Position Title: Customer Service Associate (Ecommerce) CSR 1 Department: Operations Reportingto: Operations SupervisorCompensation Band/Level: CSR1 Company Summary:We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 63,000+ people and 60 languages, means we can deliver flexible solutio ...Read more about Alabang | Customer Service Representative I (CSR I)More
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E-Commerce Road, Quezon City, 1800 Metro Manila, Philippines ● Req #3429Tuesday, August 2, 2022Job Title: Contract Analyst Reports To: MCMS Specialist Core Functional Area: TBD Department: GCC Level: TBD Direct Reports: None Ov ...Read more about EASTWOOD | Contract AnalystMore
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E-Commerce Road, Quezon City, 1800 Metro Manila, Philippines ● Req #3062Thursday, July 14, 2022Company Summary: We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 63,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for true excellence in CX. We have deep domain expertise in tech-augmented front-to-back-office CX. Plus Digital Consumer E ...Read more about EASTWOOD | PIONEER ACCOUNT CSR IIIMore
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E-Commerce Road, Quezon City, 1800 Metro Manila, Philippines ● Req #2657Monday, July 11, 2022Position Summary: Under the supervision of the Finance Manager, the Senior Finance Specialist will support the Finance Department by checking and posting journal entries, do bank reconciliation, cash flow forecasting, validation of payables, and generate reports for month-end close reporting. He/she will also assist in the preparation and submission of government, audit compliance reports, analyze trend P&L reports, prepare annual budgets and varianc ...Read more about EASTWOOD | Senior Finance SpecialistMore
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E-Commerce Road, Quezon City, 1800 Metro Manila, Philippines ● Req #3233Monday, July 11, 2022Department: Information Technology, GISM Reporting to: Supervisor, Global Service Desk Supervises: No FLSA: Exempt Company Summary: At Majorel, we measure our success through the successes of our customers. Our DNA is built upon Customer Obsession, Ownership and Continuous Improvement (Hustle). We achieve our goals b ...Read more about EASTWOOD | Security AnalystMore
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Alabang, Muntinlupa, Metro Manila, Philippines ● Req #3045Friday, July 8, 2022Position Summary: The Talent Acquisition Specialist conducts functions associated with the screening and onboarding of agents. May assist with orientation functions as required. Position receives direct supervision and performs tasks within defined regulations and procedures. Overall Responsibilities: Screens and schedules candidates, who apply through company website, walk in traffic or from sourcing efforts. Screening is done by telephone and live face-to-face interview as ...Read more about ALABANG | Talent Acquisition SpecialistMore
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E-Commerce Road, Quezon City, 1800 Metro Manila, Philippines ● Req #3233Monday, July 4, 2022Department: Information Technology, GISM Reporting to: Supervisor, Global Service Desk Supervises: No FLSA: Exempt Company Summary: At Majorel, we measure our success through the successes of our customers. Our DNA is built upon Customer Obsession, Ownership and Continuous Improvement (Hustle). We achieve our goals b ...Read more about EASTWOOD | Security AnalystMore
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E-Commerce Road, Quezon City, 1800 Metro Manila, Philippines ● Req #3188Friday, June 24, 2022Position Summary: The Lead Trainer may interface with the program client to provide feedback on Learning Content structure and effectiveness. The Lead Trainer is also responsible for Core and In-Team Trainer development. The Lead Trainer maintains classroom space including application verification and are experts on the training environment, processes and tools as well as Learning Event Coordination and Logistics and Training Effectiveness analysis. Exceptions of cross-site support may be ...Read more about EASTWOOD | Training Supervisor | Advertising AccountMore
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E-Commerce Road, Quezon City, 1800 Metro Manila, Philippines ● Req #3177Friday, June 24, 2022Position Summary: Train and facilitate adult classroom training with a sound understanding of needed traits for workplace success and a strong ability to train employees in improving verbal and written communications skills. Has extensive experience with making presentations giving assessments and identifying soft skills training needs. Responsible for the delivery of culture and communications training curriculum to various audience members within the contact center including agents, sup ...Read more about EASTWOOD | Communications Trainer | Advertising AccountMore
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E-Commerce Road, Quezon City, 1800 Metro Manila, Philippines ● Req #3159Wednesday, June 22, 2022Department: WFM Reporting to: WFM Leadership Compensation Band/Level: 2A Company Summary: Majorel supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology, w ...Read more about EASTWOOD | Analyst: WFM Reporting IMore
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Alabang, Muntinlupa, Metro Manila, Philippines ● Req #3149Wednesday, June 22, 2022Department: Training Reporting to: Lead Trainer/Manager Compensation Band/Level: 3A Company Summary: Majorel supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology, we deliver real impact for our partners. Today’ ...Read more about ALABANG | Trainer | Content Mediation (Non-voice Account)More
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Majorel Philippines Corp, 8th and 9th Floor. Vector 3 Bldg., Quezon City, PH-NCR, PHL ● Req #2802Saturday, June 11, 2022Company Summary: Majorel supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology, we deliver real impact for our partners. Today’s rapidly changing world is sometimes challenging for service delivery; But with our spirit of true entrepre ...Read more about EASTWOOD | Contract Compliance and Controls AnalystMore
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Alabang, Muntinlupa, Metro Manila, Philippines ● Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #3045Wednesday, June 8, 2022Position Summary: The Talent Acquisition Specialist conducts functions associated with the screening and onboarding of agents. May assist with orientation functions as required. Position receives direct supervision and performs tasks within defined regulations and procedures. Overall Responsibilities: Screens and schedules candidates, who apply through company website, walk in traffic or from sourcing efforts. Screening is done by telephone and live face-to-face interview as ...Read more about ALABANG | Talent Acquisition SpecialistMore
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E-Commerce Road, Quezon City, 1800 Metro Manila, Philippines ● Req #2349Tuesday, June 7, 2022Position Summary: Assists staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. The position utilizes one-on-one consultancy to Majorel client end users and Majorel staff. The employe ...Read more about EASTWOOD | Desktop Support (Field Support) IIMore
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Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #2969Monday, May 30, 2022Department: Quality Reporting to: Quality Supervisor Compensation Band/Level: Non Exempt 2B Company Summary: Majorel supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud ...Read more about ALABANG | Quality SpecialistMore
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Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #2657Thursday, May 19, 2022Position Summary: Under the supervision of the Finance Manager, the Senior Finance Specialist will support the Finance Department by checking and posting journal entries, do bank reconciliation, cash flow forecasting, validation of payables, and generate reports for month-end close reporting. He/she will also assist in the preparation and submission of government, audit compliance reports, analyze trend P&L reports, prepare annual budgets and varianc ...Read more about ALABANG | Senior Finance SpecialistMore
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Majorel Philippines Corp, 8th and 9th Floor. Vector 3 Bldg., Quezon City, PH-NCR, PHL ● Req #2877Wednesday, May 18, 2022Your responsibilities: · Monitor and coach/ mentor agents on a daily, weekly, and monthly basis for quality improvement · Maintain quality reports at Agent and Team level · Assist in developing and streamlining quality procedures · Perform Quality of Service analysis (Verbatim Categorization & Case research) on Agent and Team level ...Read more about EASTWOOD | Quality Specialist | Online Advertising AccountMore
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Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #2897Monday, May 16, 2022Company Summary:At arvato, we measure our success through the successes of our customers. Our DNA is built upon Customer Obsession, Ownership and Continuous Improvement (Hustle). We achieve our goals by means of experience, state-of-the-art technologies, creativity, passion and a commitment to quality, innovation and having fun! Come and join our team today! Position Summary:This position is responsible for providing problem resolution and world class customer experiences for incoming service i ...Read more about ALABANG | Travel Account CSR IMore
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Majorel Philippines Corp, 8th and 9th Floor. Vector 3 Bldg., Quezon City, PH-NCR, PHL ● Req #2133Tuesday, April 12, 2022Department: Advertising Reporting to:Training and Quality Manager Compensation Band/Level:Overall Responsibilities:• Support global alignment across internal and external stakeholders through proactive communication and facilitation of cross-functional projects.• Lead and facilitate innovative quality initiatives by developing a deep understanding of key business drivers and maximizing value from vendor partners.• Consult the organization regarding different aspects of quality and vendor onboard ...Read more about EASTWOOD | Quality ManagerMore
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Majorel Philippines Corp, 8th and 9th Floor. Vector 3 Bldg., Quezon City, PH-NCR, PHL ● Req #2657Tuesday, April 5, 2022Position Summary: Under the supervision of the Finance Manager, the Senior Finance Specialist will support the Finance Department by checking and posting journal entries, do bank reconciliation, cash flow forecasting, validation of payables, and generate reports for month-end close reporting. He/she will also assist in the preparation and submission of government, audit compliance reports, analyze trend P&L reports, prepare annual budgets and varianc ...Read more about EASTWOOD | Senior Finance SpecialistMore
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Alabang, Muntinlupa, Metro Manila, Philippines ● Req #2604Monday, March 28, 2022Position Summary:The incumbent must be detail-oriented with a strong focus on accuracy and timeliness. The role requires extensive experience in data analysis and an innovative focus on developing reports for all contact centers. Incumbent supports the daily operations performance of the contact center team. This includes the analysis and review of the day-to-day service performance, as well as overall client, contact center and associate performance reporting. Collects and extracts data from t ...Read more about ALABANG | Analyst: WFM Reporting I - Social Media Content ModerationMore
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Alabang, Muntinlupa, Metro Manila, Philippines ● Req #2546Thursday, March 17, 2022Position Summary:The incumbent must be detail-oriented with a strong focus on accuracy and timeliness. The role requires extensive experience in data analysis and an innovative focus on developing reports for all contact centers. Incumbent supports the daily operations performance of the contact center team. This includes the analysis and review of the day-to-day service performance, as well as overall client, contact center and associate performance reporting. Collects and extracts data from ...Read more about ALABANG | Analyst: WFM Reporting I - Travel accountMore
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Alabang, Muntinlupa, Metro Manila, Philippines ● Req #2497Monday, March 7, 2022Position Summary:The Workforce Forecasting and Planning Analyst is key to the success of the business unit and is responsible for ensuring strategic goals are met through forecast modeling, capacity planning, collaboration and effective communication, while ensuring forecast alignment with strategic goals. This position is responsible for long term, short term and intraday contact volume, productivity and capacity forecasts and providing leadership with risk mitigation plans. This position will ...Read more about ALABANG | Analyst: Workforce Forecasting/PlanningMore
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Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #2442Wednesday, February 23, 2022Position Summary:This position is responsible for providing problem resolution and world class customer experiences for incoming service inquiries which are basic or routine. May answer inquiries, solve problems, and perform limited troubleshooting using provided scripting and published materials. This position supports client customers in the following area: technical and service support. The individual in this position must possess strong customer service and troubleshooting skill they have an ...Read more about Clark | Customer Service Representative I Travel and Accommodations Account | 8147 (March 11, 2022)More