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E-Commerce Road, Quezon City, 1800 Metro Manila, Philippines ● Req #3878Monday, October 24, 2022Department: Information Technology, GISM Reporting to: Supervisor, Global Service Desk Supervises: No FLSA: Exempt Company Summary: At Majorel, we measure our success through the successes of our customers. Our DNA is built upon Customer Obsession, Ownership and Continuous Improvement (Hustle). We achieve our goals b ...Read more about EASTWOOD | Service Desk Analyst IMore
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E-Commerce Road, Quezon City, 1800 Metro Manila, Philippines ● Req #3869Friday, October 21, 2022Department: Human Resources Reporting to: OD Manager Compensation Band/Level: 3A Company Summary: We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 63,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultur ...Read more about EASTWOOD | LMS AdministratorMore
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E-Commerce Road, Quezon City, 1800 Metro Manila, Philippines ● Req #3866Thursday, October 20, 2022Position Summary: The Unified Communications (UC) Technician is responsible for aspects of maintaining, configuring, and sustaining the Avaya Aura VoIP environment including: operations and maintenance of existing UC environment and assist with configuration of Avaya hardware/software and associated platform. In addition, the UC Technician will possess some knowledge of unified communications, networks, and telecommunications. Understanding local area network/wide area network (LAN/WAN) ...Read more about EASTWOOD | Unified Communications Engineer 1More
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E-Commerce Road, Quezon City, 1800 Metro Manila, Philippines ● Req #3865Thursday, October 20, 2022Position Summary: The Systems Engineer is responsible for installing, configuring and maintaining infrastructure, software, Microsoft active directory and storage. This position develops and follows standard practices and procedures in analyzing situations involving complex infrastructure problems. The Systems Engineer also participates in road map activities, budget process and design and implementation of new technology solutions to support business requirements. Overall Res ...Read more about EASTWOOD | Systems Administrator IMore
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E-Commerce Road, Quezon City, 1800 Metro Manila, Philippines ● Req #3177Thursday, October 20, 2022Position Summary: Train and facilitate adult classroom training with a sound understanding of needed traits for workplace success and a strong ability to train employees in improving verbal and written communications skills. Has extensive experience with making presentations giving assessments and identifying soft skills training needs. Responsible for the delivery of culture and communications training curriculum to various audience members within the contact center including agents, sup ...Read more about EASTWOOD | Communications Trainer | Advertising AccountMore
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Majorel Philippines Corp., 5/F E-Commerce Plaza Bldg., Quezon City, PH-NCR, PHL ● Req #3860Wednesday, October 19, 2022Position Summary: An Operations Business Process Specialist is an administrative professional charged with documenting, analyzing and ensuring execution on approved operations strategies/transactions. In addition to performing the technical tasks needed to keep business flowing, (s)he serves as the point person regarding the information for which they are responsible. Provides direct feedback to operations. Interfaces with client on process improvement strategies. Leads process improvement in ...Read more about EASTWOOD | Operations Business Process Improvement or Business Process Analyst SpecialistMore
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E-Commerce Road, Quezon City, 1800 Metro Manila, Philippines ● Req #3808Wednesday, October 12, 2022Department: Operations Reporting to: Operations Supervisor Compensation Band/Level: CSRII Company Summary: We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 63,000+ people and 60 languages, means we can deliver flexible solutions that ...Read more about EASTWOOD | CUSTOMER SUPPORT (PIONEER ACCOUNT)More
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E-Commerce Road, Quezon City, 1800 Metro Manila, Philippines ● Req #3808Tuesday, October 11, 2022Department: Operations Reporting to: Operations Supervisor Compensation Band/Level: CSRII Company Summary: We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 63,000+ people and 60 languages, means we can deliver flexible solutions that ...Read more about EASTWOOD | CUSTOMER SUPPORT (PIONEER ACCOUNT)More
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E-Commerce Road, Quezon City, 1800 Metro Manila, Philippines ● Req #3682Tuesday, October 11, 2022Company Summary: Majorel supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology, we deliver real impact for our partners. Today’s rapidly changing world is sometimes challenging for service delivery; But with our spirit of true entrepr ...Read more about EASTWOOD | CSR III - Resource Coordinator | Pioneer ProgramMore
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E-Commerce Road, Quezon City, 1800 Metro Manila, Philippines ● Req #3808Monday, October 10, 2022Department: Operations Reporting to: Operations Supervisor Compensation Band/Level: CSRII Company Summary: We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 63,000+ people and 60 languages, means we can deliver flexible solutions that ...Read more about EASTWOOD | CUSTOMER SUPPORT (PIONEER ACCOUNT)More
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E-Commerce Road, Quezon City, 1800 Metro Manila, Philippines ● Req #3808Monday, October 10, 2022Department: Operations Reporting to: Operations Supervisor Compensation Band/Level: CSRII Company Summary: We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 63,000+ people and 60 languages, means we can deliver flexible solutions that ...Read more about EASTWOOD | CUSTOMER SUPPORT (PIONEER ACCOUNT)More
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E-Commerce Road, Quezon City, 1800 Metro Manila, Philippines ● Req #3810Monday, October 10, 2022Position Title: Operations Supervisor Prepared By: Hiring Manager Authorized By: Human Resources Create Date: 10/7/2022 Version: 1.0 Department: Operations Reporting to: Operations Manager Compensation Band/Level: Company Summary: We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 63,000+ people and 60 la ...Read more about EASTWOOD | Operations SupervisorMore
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E-Commerce Road, Quezon City, 1800 Metro Manila, Philippines ● Req #3808Monday, October 10, 2022Department: Operations Reporting to: Operations Supervisor Compensation Band/Level: CSRII Company Summary: We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 63,000+ people and 60 languages, means we can deliver flexible solutions that ...Read more about EASTWOOD | CUSTOMER SUPPORT (PIONEER ACCOUNT)More
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E-Commerce Road, Quezon City, 1800 Metro Manila, Philippines ● Req #3808Friday, October 7, 2022Department: Operations Reporting to: Operations Supervisor Compensation Band/Level: CSRII Company Summary: We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 63,000+ people and 60 languages, means we can deliver flexible solutions that ...Read more about EASTWOOD | CUSTOMER SUPPORT (PIONEER ACCOUNT)More
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E-Commerce Road, Quezon City, 1800 Metro Manila, Philippines ● Req #3590Friday, October 7, 2022Position Summary: The Quality Coach provides Transaction Monitoring support or Sales Verification support (as applicable) requirements for a program or a vertical account either within a site and/or across multiple locations. This incumbent will conduct both Process Level and/or Agent Level contact Interactions between a Contact Center Representative and our client’s End User. This individual is responsible for the accuracy of evaluations, interaction assessment. Additionally, this indiv ...Read more about EASTWOOD | Sales Coach | Online AdvertisingMore
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Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #3800Thursday, October 6, 2022Position Title: Data Privacy Coordinator Prepared By: Hiring Manager Authorized By: Human Resources Create Date: July 29, 2022 Version: 2.0 Department: Data Protection Reporting to: Sr. IS Manager (RISO/DPO) Compensation Band/Level: TBA Scope: SEA Company Summary: Majorel supports clients all over the world to successfully shape their customer relationships. More than 75,000 employees in 41 countries design and implement customized solutions for this purpose. We create ...Read more about ALABANG | Data Privacy CoordinatorMore
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E-Commerce Road, Quezon City, 1800 Metro Manila, Philippines ● Req #3773Friday, September 30, 2022The Quality Specialist evaluates individual staff performance by regular monitoring/coaching on a daily base driven by a daily/weekly and monthly target. Your responsibilities: · Monitor and coach/ mentor agents on a daily, weekly, and monthly basis for quality improvement · Maintain quality reports at Agent and Team ...Read more about EASTWOOD | Quality Specialist - Online AdvertisingMore
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Quezon City, Metro Manila, Philippines ● Req #3746Friday, September 23, 2022Position Summary:Requires some advanced call center knowledge; Generally requires multi-skill sets; Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Work is more complex than CSR I and requires a higher level conceptual thinking skill. Requires a high school diploma or equivalent and 1-3 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. Relies on limi ...Read more about EASTWOOD | CSR III Online Advertising AccountMore
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E-Commerce Road, Quezon City, 1800 Metro Manila, Philippines ● Req #3590Monday, September 19, 2022Position Summary: The Quality Coach provides Transaction Monitoring support or Sales Verification support (as applicable) requirements for a program or a vertical account either within a site and/or across multiple locations. This incumbent will conduct both Process Level and/or Agent Level contact Interactions between a Contact Center Representative and our client’s End User. This individual is responsible for the accuracy of evaluations, interaction assessment. Additionally, this indiv ...Read more about EASTWOOD | Quality Coach | Online AdvertisingMore
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E-Commerce Road, Quezon City, 1800 Metro Manila, Philippines ● Req #3682Tuesday, September 13, 2022Company Summary: Majorel supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology, we deliver real impact for our partners. Today’s rapidly changing world is sometimes challenging for service delivery; But with our spirit of true entrepr ...Read more about EASTWOOD | CSR III - Resource Coordinator | Pioneer ProgramMore
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Alabang, Muntinlupa, Metro Manila, Philippines ● Req #3265Friday, September 9, 2022Position Summary: Position is responsible for coordination, planning, management and execution of special projects assigned to the operational unit. Required to meet standards to include deadline and quality requirements. Identifies needed resources. May assemble a team and assigns tasks and responsibilities. May be required to act independently to complete assignments. Reporting and other duties may also be assigned. Overall Responsibilities: In collaboration ...Read more about ALABANG | Engagement Lead | Non-voice AccountMore
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E-Commerce Road, Quezon City, 1800 Metro Manila, Philippines ● Req #3666Wednesday, September 7, 2022Department: Human Resources Reporting to: HR Organization Supervises: No FLSA: Non-Exempt 2B Company Summary: We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 63,000+ people and 60 languages, means we can deliver flexib ...Read more about EASTWOOD | Human Resources SpecialistMore
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E-Commerce Road, Quezon City, 1800 Metro Manila, Philippines ● Req #3592Sunday, August 28, 2022Position Summary:Requires some advanced call center knowledge; Generally requires multi-skill sets; Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Work is more complex than CSR I and requires a higher level conceptual thinking skill. Requires a high school diploma or equivalent and 1-3 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. Relies on limi ...Read more about EASTWOOD | CSR III Online Advertising AccountMore
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E-Commerce Road, Quezon City, 1800 Metro Manila, Philippines ● Req #3527Wednesday, August 17, 2022Department: Quality Reporting to: TQM or Quality Director Compensation Band/Level: 3B Company Summary: We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 63,000+ people and 60 languages, means we can deliver flexible solutions that ha ...Read more about EASTWOOD | Quality Supervisor | Advertising AccountMore
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E-Commerce Road, Quezon City, 1800 Metro Manila, Philippines ● Req #3507Friday, August 12, 2022Information Tech - Service Desk Analyst II Department: Information Technology, GISM Reporting to: Supervisor, Global Service Desk Supervises: No FLSA: Exempt Company Summary: At Majorel, we measure our success through the successes of our customers. Our DNA is built upon Customer Obsession, Ownership and Continuous Improvement (Hustle). We achieve our go ...Read more about EASTWOOD | Service Desk Analyst I and IIMore