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Alabang, Muntinlupa, Metro Manila, Philippines ● Req #5547Wednesday, October 18, 2023Operations - Customer Service Representative I (CSR I)Operations - Customer Service Representative I (CSR I) Company Summary: At arvato, we measure our success through the successes of our customers. Our DNA is built upon Customer Obsession, Ownership and Continuous Improvement (Hustle). We achieve our goals by means of experience, state-of-the-art technologies, creativity, passion and a commitment to quality, innovation and having fun! Come and join our team today! Position Summary: This posi ...Read more about ALABANG - TRAVEL ACCOUNT (CSR I)More
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Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #5521Monday, October 16, 2023Your responsibilities: Monitor and coach/ mentor agents on a daily, weekly, and monthly basis for quality improvement Maintain quality reports at Agent and Team level Assist in developing and streamlining quality procedures Perform Quality of Service analysis (Verbatim Categorization & Case research) on Agent and Team level Contribute to the alignment with Team Managers and Quality Team to develop agent and team specific action and development plans Support /jointly conduct weekly Agent Round ...Read more about Majorel Clark | Quality Specialist - Search Engine AdvertisingMore
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Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #5535Friday, October 13, 2023Position Summary: An experienced, confident individual with proven skills in Sales coaching, genuine dedication, and the people skills necessary to motivate our Sellers, drive our business and help our customers achieve more Overall Responsibilities: · Create an entrepreneurial sales excellence culture· Develop and Coach Sales team to ensure optimum success in reaching and exceeding sales targets.· Use key selling periods and launches to continually drive excitement, mora ...Read more about Majorel Clark | Quality (Sales) Coach - Search Engine AdvertisingMore
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Alabang, Muntinlupa, Metro Manila, Philippines ● Req #5466Friday, October 6, 2023Operations - Customer Service Representative II (CSR II) Department: Operations Reporting to: Operations Supervisor Compensation Band/Level: CSRII Company Summary: Majorel supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we ...Read more about ALABANG | Fraud Management/ Manual Order CSR IIMore
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Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #5495Wednesday, October 4, 2023Position Summary: This position is responsible for customer service in various languages and through various transaction types (e.g. inbound and outbound calls, chat, email, social media, etc.) or back-office work for end customers (B2C and/or B2B) that can include various service types e.g. pre sales, post sales, billing and support, as per LOB (SOW) specifications. This position is responsible for supporting frontline (customer facing) associates by handling consult calls, escalations, team s ...Read more about Majorel Clark | Operations Supervisor for Financial AccountMore
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Alabang, Muntinlupa, Metro Manila, Philippines ● Req #5481Monday, October 2, 2023Operations - Customer Service Representative I (CSR I)Operations - Customer Service Representative I (CSR I) Position Summary: Responsible for handling support related questions for client customers and partners. This position is responsible for providing problem resolution and world class customer experiences for incoming service inquiries which are basic or routine. Inquiries may require CSR to provide support and guidance, education and technology information. May answer inquiries, solve pr ...Read more about ALABANG | Customer Support (CSR I)More
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Alabang, Muntinlupa, Metro Manila, Philippines ● Req #5476Thursday, September 28, 2023Operations - Customer Service Representative I (CSR I) Company Summary: At arvato, we measure our success through the successes of our customers. Our DNA is built upon Customer Obsession, Ownership and Continuous Improvement (Hustle). We achieve our goals by means of experience, state-of-the-art technologies, creativity, passion and a commitment to quality, innovation and having fun! Come and join our team today! Position Summary: This position is responsible for providing problem resolution a ...Read more about ALABANG - TRAVEL ACCOUNT (CSR I)More
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Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #5139Thursday, September 28, 2023Position Summary: The Quality Specialist performs all duties required of Quality Coach. The Quality Specialist has regular interaction with the LOB Client collaborating on calibrations, new programs, process analytics and improvement. The Quality Specialist is trusted to identify and implement change management strategies that continuously develop agent and program performance. New processes and procedures are communicated through the Quality Specialists to agents requiring the ability to conv ...Read more about Clark | Quality Specialist - B2B AccountMore
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Alabang, Muntinlupa, Metro Manila, Philippines ● Req #5456Tuesday, September 26, 2023Operations - Customer Service Representative I (CSR I)Operations - Customer Service Representative I (CSR I) Position Summary: Responsible for handling support related questions for client customers and partners. This position is responsible for providing problem resolution and world class customer experiences for incoming service inquiries which are basic or routine. Inquiries may require CSR to provide support and guidance, education and technology information. May answer inquiries, solve pr ...Read more about ALABANG | Customer Support (CSR I)More
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Alabang, Muntinlupa, Metro Manila, Philippines ● Req #5311Friday, September 15, 2023Position Title: Customer Service Associate (Ecommerce) CSR 1 Department: Operations Reportingto: Operations Supervisor Compensation Band/Level: CSR1 Company Summary: We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 63,000+ people and 60 languages, means we can deliver flexible so ...Read more about Alabang | CSR I E-CommerceMore
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E-Commerce Road, Quezon City, 1800 Metro Manila, Philippines ● Req #5411Thursday, September 14, 2023Position Summary: Requires some advanced call center knowledge; Generally requires multi-skill sets; Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Work is more complex than CSR I and requires a higher level conceptual thinking skill. Requires a high school diploma or equivalent and 1-3 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. Relies on lim ...Read more about Eastwood | Customer Service Representative III (CSR III) - Search Engine AdvertisingMore
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E-Commerce Road, Quezon City, 1800 Metro Manila, Philippines ● Req #5411Tuesday, September 12, 2023Position Summary: Requires some advanced call center knowledge; Generally requires multi-skill sets; Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Work is more complex than CSR I and requires a higher level conceptual thinking skill. Requires a high school diploma or equivalent and 1-3 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. Relies on lim ...Read more about Eastwood | Customer Service Representative III (CSR III) - Search Engine AdvertisingMore
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Alabang, Muntinlupa, Metro Manila, Philippines ● Req #5397Monday, September 11, 2023Operations - Customer Service Representative II (CSR II) Position Title: Customer Service Associate (Ecommerce) CSR 1 Department: Operations Reportingto: Operations Supervisor Compensation Band/Level: CSR1 Company Summary: We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 63,000+ ...Read more about ALABANG - E-COMMERCE (CSR II)More
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Alabang, Muntinlupa, Metro Manila, Philippines ● Req #5387Friday, September 8, 2023Department: Operations Reporting to: Operations Supervisor Compensation Band/Level: CSRII Company Summary: Majorel supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology, ...Read more about ALABANG | Fraud Management/ Manual Order CSR IIMore
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Alabang, Muntinlupa, Metro Manila, Philippines ● Req #5387Friday, September 8, 2023Department: Operations Reporting to: Operations Supervisor Compensation Band/Level: CSRII Company Summary: Majorel supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology, ...Read more about ALABANG | Fraud Management/ Manual Order CSR IIMore
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Alabang, Muntinlupa, Metro Manila, Philippines ● Req #5289Friday, September 8, 2023Department: Operations Reporting to: Operations Supervisor Compensation Band/Level: CSRII Company Summary: Majorel supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology, ...Read more about ALABANG | Fraud Management/ Manual Order CSR IIMore
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Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #5376Wednesday, September 6, 2023Position Summary: The Quality Specialist performs all duties required of Quality Coach. The Quality Specialist has regular interaction with the LOB Client collaborating on calibrations, new programs, process analytics and improvement. The Quality Specialist is trusted to identify and implement change management strategies that continuously develop agent and program performance. New processes and procedures are communicated through the Quality Specialists to agents requiring the ability to conver ...Read more about Majorel Clark | Quality Specialist for B2B AccountMore
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Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #5139Tuesday, September 5, 2023Position Summary: The Quality Specialist performs all duties required of Quality Coach. The Quality Specialist has regular interaction with the LOB Client collaborating on calibrations, new programs, process analytics and improvement. The Quality Specialist is trusted to identify and implement change management strategies that continuously develop agent and program performance. New processes and procedures are communicated through the Quality Specialists to agents requiring the ability to conv ...Read more about Majorel Clark | Quality Specialist - Business-to-Business AccountMore
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Alabang, Muntinlupa, Metro Manila, Philippines ● Req #5302Monday, August 28, 2023Operations - Customer Service Representative I (CSR I) Position Summary: Responsible for handling support related questions for client customers and partners. This position is responsible for providing problem resolution and world class customer experiences for incoming service inquiries which are basic or routine. Inquiries may require CSR to provide support and guidance, education and technology information. May answer inquiries, solve problems, and perform limited troubleshooting using prov ...Read more about ALABANG | Customer Support (CSR I)More
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116 Eastwood Ave, Quezon City, 1800 Metro Manila, Philippines ● Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #5101Thursday, August 24, 2023Company Summary: Majorel supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology, we deliver real impact for our partners. Today’s rapidly changing world is sometimes challenging for service delivery; But with our spirit of true entrepreneurship ...Read more about Alabang | Analyst: WFM Reporting IIMore
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Alabang, Muntinlupa, Metro Manila, Philippines ● Req #5285Thursday, August 24, 2023Operations - Customer Service Representative II (CSR II)Operations - Customer Service Representative II (CSR II) Department: Operations Reporting to: Operations Supervisor Compensation Band/Level: CSRII Company Summary: Majorel supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We creat ...Read more about ALABANG | Fraud Management/ Manual Order CSR IIMore
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Alabang, Muntinlupa, Metro Manila, Philippines ● Req #5200Wednesday, August 2, 2023Position Title: Customer Service Associate (Ecommerce) CSR 1 Department: Operations Reportingto: Operations Supervisor Compensation Band/Level: CSR1 Company Summary: We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 63,000+ people and 60 languages, means we can deliver flexible so ...Read more about Alabang | CSR I E-CommerceMore
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Alabang, Muntinlupa, Metro Manila, Philippines ● Req #5184Monday, July 31, 2023Operations - Customer Service Representative I (CSR I)Operations - Customer Service Representative I (CSR I)Operations - Customer Service Representative I (CSR I)Operations - Customer Service Representative I (CSR I) Company Summary: At arvato, we measure our success through the successes of our customers. Our DNA is built upon Customer Obsession, Ownership and Continuous Improvement (Hustle). We achieve our goals by means of experience, state-of-the-art technologies, creativity, passion and a c ...Read more about ALABANG - TRAVEL ACCOUNT (CSR I)More
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Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #5139Thursday, July 20, 2023Position Summary: The Quality Specialist performs all duties required of Quality Coach. The Quality Specialist has regular interaction with the LOB Client collaborating on calibrations, new programs, process analytics and improvement. The Quality Specialist is trusted to identify and implement change management strategies that continuously develop agent and program performance. New processes and procedures are communicated through the Quality Specialists to agents requiring the ability to conv ...Read more about Majorel Clark | Quality Specialist | Business-to-Business AccountMore
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Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #4842Monday, July 17, 2023Position Summary: Responsible for the delivery of CUA Helpdesk and associated support services for the user community across North America & Philippines. Methods of delivery will include email. Overall Responsibilities: Acts as the initial point of contact for ticketing and emails from internal staff and client regarding client account issues and queries. Administer and support (Creation, Password Reset, Deactivation) of Account tools logins Receiving, logging and managing ti ...Read more about Majorel Clark | Help Desk CUA AgentMore