Job Search
-
Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #6783Sunday, September 15, 2024Position Summary: The Workforce Supervisor is responsible for overall management & direction and motivation of the workforce Analysts and SMEs. Ensures client/customer goals are met by analyzing work volume variances to forecast and provide direction to adjust scheduling/staffing levels accordingly. Monitors service levels and directs real-time forecasting to meet service levels. Provides advice to management on the most efficient and cost-effective strategies to deliver on service level agreem ...Read more about Clark | Workforce Supervisor - WFM (PIT)More
-
116 Eastwood Ave, Quezon City, 1800 Metro Manila, Philippines ● Req #6750Thursday, September 5, 2024Position Summary:This position is responsible for customer service in various languages and through various transaction types (e.g. inbound and outbound calls, chat, email, social media, etc.) or back-office work for end customers (B2C and/or B2B) that can include various service types e.g. pre sales, post sales, billing and support, as per LOB (SOW) specifications. This position is responsible for supporting frontline (customer facing) associates by handling consult calls, escalations, team sup ...Read more about Eastwood | Operations Supervisor - Search Engine AdvertisingMore
-
Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #6745Wednesday, September 4, 2024Position Summary:The Operations Manager oversees the daily performance of call center supervisors and their respective teams. This includes the analysis and review of the day-to-day operations, budget management, team development, and client satisfaction Overall Responsibilities: • Lead, manage and develop supervisors through interactions and motivation• Foster a culture of team spirit and hospitality• Highly visible and accessible to team via floor presence• Perform supervisor dutie ...Read more about Clark | Operations Manager - Client TechnologyMore
-
E-Commerce Road, Quezon City, 1800 Metro Manila, Philippines ● Req #6736Tuesday, September 3, 2024Operations - Customer Service Representative II (CSR II) ...Read more about EASTWOOD | Customer Service Rep II - Custom KuisineMore
-
Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #6728Monday, September 2, 2024Position Summary: This position is responsible for customer service in various languages and through various transaction types (e.g. inbound and outbound calls, chat, email, social media, etc.) or back-office work for end customers (B2C and/or B2B) that can include various service types e.g. presales, post sales, billing and support, as per LOB (SOW) specifications. This position is responsible for supporting frontline (customer facing) associates by handling consult calls, escalations, team su ...Read more about Alabang | Operations Supervisor | Customer Service - Phones ChannelMore
-
116 Eastwood Ave, Quezon City, 1800 Metro Manila, Philippines ● Req #6718Wednesday, August 28, 2024Position Summary:This position is responsible for customer service in various languages and through various transaction types (e.g. inbound and outbound calls, chat, email, social media, etc.) or back-office work for end customers (B2C and/or B2B) that can include various service types e.g. pre sales, post sales, billing and support, as per LOB (SOW) specifications. This position is responsible for supporting frontline (customer facing) associates by handling consult calls, escalations, team sup ...Read more about Eastwood | Operations Supervisor - Search Engine AdvertisingMore
-
116 Eastwood Ave, Quezon City, 1800 Metro Manila, Philippines ● Req #6693Tuesday, August 20, 2024Position Summary: The B2B Sales Operations Manager will work collaboratively to develop and execute a global strategy for sales operations and client retention. This role involves creating and implementing strategies focused on driving B2B sales and retaining clients. The B2B Sales Operations Manager will play a key role in developing and continuously analyzing key performance indicators (KPIs). By understanding the underlying behaviors behind these KPIs and create action plans. These actions sh ...Read more about Eastwood | Senior Sales Operations Manager - Search Engine AdvertisingMore
-
Alabang, Muntinlupa, Metro Manila, Philippines ● Req #6691Monday, August 19, 2024Operations - Customer Service Representative I (CSR I) Company Summary: We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 63,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for true excellence in CX. We have deep domain expertise in tech-augmente ...Read more about ALABANG | Automotive Account ( ESCALATION)More
-
Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #6687Monday, August 19, 2024Position Summary: The Workforce Scheduling and Forecasting Specialist is key to the success of the business unit. This is a workforce management position responsible for analyzing and validating forecasted volume and building staffing/scheduling plans to incorporate and/or meet business unit plans, productivity and service objectives. This is a specialized workforce management role, reporting to the Workforce Manager. The specialist develops queue and overhead forecasts for long and short term p ...Read more about Clark | Forecasting & Planning Analyst - WFMMore
-
Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #6611Sunday, July 28, 2024Position Summary: The incumbent must be detail-oriented with a strong focus on accuracy and timeliness. The role requires extensive experience in data analysis and an innovative focus on developing reports for all contact centers. Incumbent supports the daily operations performance of the contact center team. This includes the analysis and review of the day-to-day service performance, as well as overall client, contact center and associate performance reporting. Collects and extracts data fro ...Read more about Clark | Reporting Analyst I - WFMMore
-
Majorel Philippines Corp, 8th and 9th Floor. Vector 3 Bldg., Quezon City, PH-NCR, PHL ● Req #6601Thursday, July 25, 2024Position Summary: The Recruiter plans, coordinates and conducts the sourcing, screening and selection activities of an assigned area. May assist with orientation functions as required. Incumbent is familiar with a variety of the concepts, practices and procedures, and relies on extensive experience and judgment to plan and accomplish goals. A wide degree of creativity and latitude is expected. Work is performed within broadly defined areas of regulations and procedures, and may be reviewed an ...Read more about FindHR | Recruiter (Support & Leadership) - EastwoodMore
-
E-Commerce Road, Quezon City, 1800 Metro Manila, Philippines ● Req #6595Tuesday, July 23, 2024Department: Operations Reporting to: Operations Supervisor Compensation Band/Level: CSRIII Company Summary: Majorel supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology, we deliver real impact for our partn ...Read more about EASTWOOD | Resource Coordinator (CSR III)More
-
Alabang, Muntinlupa, Metro Manila, Philippines ● Req #6585Monday, July 22, 2024Department: Operations Reporting to: Operations Supervisor Compensation Band/Level: CSR I Company Summary: We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 63,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for true excellence in CX. We have dee ...Read more about ALABANG | AUTOMOTIVE ACCOUNT (RECALL -WAHA)More
-
Alabang, Muntinlupa, Metro Manila, Philippines ● Req #6576Tuesday, July 16, 2024Operations - Customer Service Representative II (CSR II) ...Read more about Alabang | Manual Order Review (CSR II)More
-
Alabang, Muntinlupa, Metro Manila, Philippines ● Req #6523Sunday, June 30, 2024Operations - Customer Service Representative I (CSR I) Company Summary: We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 63,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for true excellence in CX. We have deep domain expertise in tech-augmente ...Read more about ALABANG | Automotive Account ( ESCALATION)More
-
Alabang, Muntinlupa, Metro Manila, Philippines ● Req #6522Sunday, June 30, 2024Operations - Customer Service Representative I (CSR I)Company Summary: At arvato, we measure our success through the successes of our customers. Our DNA is built upon Customer Obsession, Ownership and Continuous Improvement (Hustle). We achieve our goals by means of experience, state-of-the-art technologies, creativity, passion and a commitment to quality, innovation and having fun! Come and join our team today! Position Summary: This position is responsible for providing problem resolution an ...Read more about ALABANG - TRAVEL ACCOUNT (CSR I)More
-
Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #6500Sunday, June 23, 2024Position Summary:The Workforce Manager is responsible for overall management & direction of the workforce team. Ensures client/customer goals are met by analyzing work volume variances to forecast and provide direction to adjust scheduling/staffing levels accordingly. Monitors service levels and directs real-time forecasting to meet service levels. Provides advice to management on the most efficient and cost effective strategies to deliver on service level agreements Overall Responsibilities: M ...Read more about Clark | Workforce ManagerMore
-
Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #6497Sunday, June 23, 2024Position Summary:The Workforce Supervisor is responsible for overall management & direction and motivation of the workforce Analysts and SMEs. Ensures client/customer goals are met by analyzing work volume variances to forecast and provide direction to adjust scheduling/staffing levels accordingly. Monitors service levels and directs real-time forecasting to meet service levels. Provides advice to management on the most efficient and cost-effective strategies to deliver on service level agreeme ...Read more about Clark | Workforce SupervisorMore
-
Alabang, Muntinlupa, Metro Manila, Philippines ● E-Commerce Road, Quezon City, 1800 Metro Manila, Philippines ● Req #6483Friday, June 21, 2024Position Summary: Responsible for providing industry-leading customer service while meeting the quality and schedule expectations of the company’s customers. Provides advice and supports to business owners regarding advertising on the internet. Retain and grow ad spend of assigned MSFT Advertising advertisers from the time they book a MSFT Ad Studio ad campaign through the end of their first full quarter (max 180 days) Overall Responsibilities: Become an expert in MSFT ad products, effect ...Read more about Eastwood | Sales Support Representative - CSR IIIMore
-
E-Commerce Road, Quezon City, 1800 Metro Manila, Philippines ● Req #6483Thursday, June 20, 2024Operations - Customer Service Representative III (CSR III) Position Summary: Responsible for providing industry-leading customer service while meeting the quality and schedule expectations of the company’s customers. Provides advice and supports to business owners regarding advertising on the internet. Retain and grow ad spend of assigned MSFT Advertising advertisers from the time they book a MSFT Ad Studio ad campaign through the end of their first full quarter (max 180 days) Overall Respon ...Read more about Eastwood | Sales Support Representative - CSR IIIMore
-
Alabang, Muntinlupa, Metro Manila, Philippines ● Req #6484Thursday, June 20, 2024Operations - Customer Service Representative I (CSR I)Company Summary: At arvato, we measure our success through the successes of our customers. Our DNA is built upon Customer Obsession, Ownership and Continuous Improvement (Hustle). We achieve our goals by means of experience, state-of-the-art technologies, creativity, passion and a commitment to quality, innovation and having fun! Come and join our team today! Position Summary: This position is responsible for providing problem resolution an ...Read more about ALABANG - TRAVEL ACCOUNT (CSR I)More
-
116 Eastwood Ave, Quezon City, 1800 Metro Manila, Philippines ● Req #6466Thursday, June 20, 2024Company Summary: We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 63,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for true excellence in CX. We have deep domain expertise in tech-augmented front-to-back-office CX. Plus Digital Consumer ...Read more about Eastwood | Customer Service Representative III (CSR III) - Online AdvertisingMore
-
Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #6464Wednesday, June 19, 2024Position Summary:This position is responsible for customer service in various languages and through various transaction types (e.g. inbound and outbound calls, chat, email, social media, etc.) or back-office work for end customers (B2C and/or B2B) that can include various service types e.g. pre sales, post sales, billing and support, as per LOB (SOW) specifications. This position is responsible for supporting frontline (customer facing) associates by handling consult calls, escalations, team sup ...Read more about Clark | Operations Supervisor - CloudMore
-
116 Eastwood Ave, Quezon City, 1800 Metro Manila, Philippines ● Req #6466Tuesday, June 18, 2024Company Summary: We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 63,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for true excellence in CX. We have deep domain expertise in tech-augmented front-to-back-office CX. Plus Digital Consumer ...Read more about Eastwood | Customer Service Representative III (CSR III) - Online AdvertisingMore
-
Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #6436Monday, June 17, 2024Position Summary:The Workforce Manager is responsible for overall management & direction of the workforce team. Ensures client/customer goals are met by analyzing work volume variances to forecast and provide direction to adjust scheduling/staffing levels accordingly. Monitors service levels and directs real-time forecasting to meet service levels. Provides advice to management on the most efficient and cost effective strategies to deliver on service level agreements Overall Responsibilities: M ...Read more about Clark | Workforce Manager - WFMMore