Job Search
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Majorel Philippines Corp., 5th Floor eNtec1 Building, Teresa Avenue, Angeles CIty, PH-PAM, PHL ● Req #6879Monday, October 14, 2024Position Summary: The Customer Service Representative, Digital Marketing, works in the online advertising sector partnering with SMB (Small and Medium-sized Business). The focus is on SMB advertisers acting as a trusted consultant providing the right digital media solution and support. The Customer Service Representative delivers solutions across search, display, and social media, optimized for the SMB enterprises. The Customer Service Representative works alongside advertisers helping them re ...Read more about CLARK | Customer Service Representative | Search Engine Advertising | Nov. 22, 2024 | 12517More
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Majorel Philippines Corp., 5th Floor eNtec1 Building, Teresa Avenue, Angeles CIty, PH-PAM, PHL ● Req #6878Monday, October 14, 2024Position Summary: The customer service/technical support representative handles customer questions and resolves customer’s technical issues. The position is dealing with customer requests and complaints by following program specific guidelines. The communication with the customer takes place over the phone. The diagnosis and provision of a path to resolve inquiries and technical issues related to all aspects of our client’s product line are the main responsibilities of this position. Overall Res ...Read more about CLARK | Customer Service Representative | Premium IT-Chat Account | Dec. 6, 2024 | 12550More
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Majorel Philippines Corp., 5th Floor eNtec1 Building, Teresa Avenue, Angeles CIty, PH-PAM, PHL ● Req #6877Monday, October 14, 2024Position Summary: The Store Advocate is unique in the world of Microsoft CSS as they can consult with the customer and find the products or services that help the customer to realize their potential. In doing that, notonly do they have the ability to create a fan for Microsoft long term, by advising the customer on the various features and services available to the customer, but they also are helping to deliver against our bottom line. The Store advocate is a trusted advisor, somebody that can ...Read more about CLARK | Customer Service Representative | Online App Store | Oct. 29, 2024 |More
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Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #6872Monday, October 14, 2024Position Summary: The Workforce Scheduling and Forecasting Specialist is key to the success of the business unit. This is a workforce management position responsible for analyzing and validating forecasted volume and building staffing/scheduling plans to incorporate and/or meet business unit plans, productivity and service objectives. This is a specialized workforce management role, reporting to the Workforce Manager. The specialist develops queue and overhead forecasts for long and short term p ...Read more about Alabang | Analyst: WFM: Scheduling | Automotive AccountMore
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Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #6867Saturday, October 12, 2024Training & Development work includes developing training curriculum/materials, selecting appropriate delivery mechanisms, delivering training, and monitoring training effectiveness for the general workforce and for targeted discipline/technical areas: •Discipline/Technical Training •Discipline-specific professional and process/tool knowledge training (e.g., Finance function training on external accounting standards and internal financial systems/control processes) •Discipline-specific competency ...Read more about Alabang | Training Manager | Travel AccountMore
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Majorel Philippines Corp., 5th Floor eNtec1 Building, Teresa Avenue, Angeles CIty, PH-PAM, PHL ● Req #6865Thursday, October 10, 2024Position Summary:Perform accurate and efficient front-line contact center functions for ecommerce customers. This includes placing or modifying orders, checking order status, processing product exchanges and returns, issuing adjustments/credits and promotions, and recommending/selling and upselling products. This position works within a team structure to provide quality customer care and efficient call/online handling. Overall Responsibilities: Provides order support to customer via phone, cha ...Read more about CLARK | Customer Service Representative | Fitness Account | Nov. 29, 2024 |More
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Majorel Philippines Corp., 5th Floor eNtec1 Building, Teresa Avenue, Angeles CIty, PH-PAM, PHL ● Req #6864Thursday, October 10, 2024Company Summary:We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 63,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for true excellence in CX. We have deep domain expertise in tech-augmented front-to-back-office CX. Plus Digital Consumer Engagem ...Read more about CLARK | Customer Service Representative | Financial Account | Nov. 19, 2024 |More
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116 Eastwood Ave, Quezon City, 1800 Metro Manila, Philippines ● Majorel Philippines Corp., 5/F E-Commerce Plaza Bldg., Quezon City, PH-NCR, PHL ● Req #6782Wednesday, October 9, 2024POSITION SUMMARY The main purpose of the role is streamlining single escalations between Majorel and the client. This position is responsible for supporting frontline agents by handling consult calls and escalation Alternatively: handling more complex transactions or transactions for selected customer groups (e.g. client representatives in case of the "Hot Agent" role). This position ensures a proper communication of escalation outcomes to the team and all relevant parties. RESPONSIBILITI ...Read more about Eastwood | Escalation POC - Search Engine AdvertisingMore
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Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #6860Tuesday, October 8, 2024Position Summary: The Operations Manager oversees the daily performance of call center supervisors and their respective teams. This includes the analysis and review of the day-to-day operations, budget management, team development, and client satisfaction Overall Responsibilities: Lead, manage and develop supervisors through interactions and motivation Foster a culture of team spirit and hospitality Highly visible and accessible to team via floor presence Perform supervisor duties as requir ...Read more about Alabang | Assistant Center Manager (OM) | Content MediationMore
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Majorel Philippines Corp., 5th Floor eNtec1 Building, Teresa Avenue, Angeles CIty, PH-PAM, PHL ● Req #6846Wednesday, October 2, 2024Position Summary: This position is responsible for customer service in various languages and through various transaction types (e.g. inbound and outbound calls, chat, email, social media, etc.) or back-office work for end customers (B2C and/or B2B) that can include various service types e.g. pre sales, post sales, billing and support, as per LOB (SOW) specifications. This position is responsible for supporting frontline agents by handling consult calls and escalations. Overall Responsibil ...Read more about Clark | Operations Supervisor | Client Technology | PendingMore
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Majorel Philippines Corp., 5th Floor eNtec1 Building, Teresa Avenue, Angeles CIty, PH-PAM, PHL ● Req #6848Wednesday, October 2, 2024Position Summary: Train and facilitate adult classroom training in support of client programs to ensure superior workforce preparation; specifically with front-line representative level employees (agents, advocates, representatives, support engineers). Responsible for the delivery of training curriculum to various audience members within the contact center including agents, supervisors, managers or quality team members in the area of Sales, Service or Technical Support. During Agent Training Del ...Read more about Clark | Trainer | Client Technology | PendingMore
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Majorel Philippines Corp., 5th Floor eNtec1 Building, Teresa Avenue, Angeles CIty, PH-PAM, PHL ● Req #6843Tuesday, October 1, 2024Position Summary: The Reservations Customer Service Representative is responsible for providing overall reservations and related support to customers via phone, email, or fax. Processes transactions, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Overall Responsibilities: Handle pre and post reservation inquiries by phone, e-mail and fax.Handle customer requests by phone and e-mail.Modify, change and/or cancel existing reservations.Make outbound calls to ho ...Read more about CLARK | Customer Service Representative | Travel & Accommodations | Nov. 8, 2024 | 12491More
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Majorel Philippines Corp., 5th Floor eNtec1 Building, Teresa Avenue, Angeles CIty, PH-PAM, PHL ● Req #6842Tuesday, October 1, 2024Position Summary: The Reservations Customer Service Representative is responsible for providing overall reservations and related support to customers via phone, email, or fax. Processes transactions, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Overall Responsibilities: Handle pre and post reservation inquiries by phone, e-mail and fax.Handle customer requests by phone and e-mail.Modify, change and/or cancel existing reservations.Make outbound calls to ho ...Read more about CLARK | Customer Service Representative | Travel & Accommodations | Oct. 25, 2024 | 12490More
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Majorel Philippines Corp., 5th Floor eNtec1 Building, Teresa Avenue, Angeles CIty, PH-PAM, PHL ● Req #6841Tuesday, October 1, 2024Position Summary: The Reservations Customer Service Representative is responsible for providing overall reservations and related support to customers via phone, email, or fax. Processes transactions, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Overall Responsibilities: Handle pre and post reservation inquiries by phone, e-mail and fax.Handle customer requests by phone and e-mail.Modify, change and/or cancel existing reservations.Make outbound calls to ho ...Read more about CLARK | Customer Service Representative | Travel & Accommodations | Oct. 18, 2024 | 12489More
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Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #6838Monday, September 30, 2024Position Summary:Train and facilitate adult classroom training in support of client programs to ensure superior workforce preparation; specifically with front-line representative level employees (agents, advocates, representatives, support engineers). Training may be delivered in live classroom setting or virtually. Responsible for the delivery of training curriculum to various audience members within contact centers including agents, supervisors, managers or quality team members in the area of ...Read more about Alabang | Trainer | Customer Service - Phones ChannelMore
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Majorel Philippines Corp., 5th Floor eNtec1 Building, Teresa Avenue, Angeles CIty, PH-PAM, PHL ● Req #6836Sunday, September 29, 2024Position Summary: This position is responsible for customer service in various languages and through various transaction types (e.g. inbound and outbound calls, chat, email, social media, etc.) or back-office work for end customers (B2C and/or B2B) that can include various service types e.g. pre sales, post sales, billing and support, as per LOB (SOW) specifications. This position is responsible for supporting frontline agents by handling consult calls and escalations. Overall Responsibil ...Read more about Clark | Operations Supervisor - Fitness AccountMore
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Majorel Philippines Corp., 5th Floor eNtec1 Building, Teresa Avenue, Angeles CIty, PH-PAM, PHL ● Req #6831Sunday, September 29, 2024Position Summary: Content Reviewers are responsible for the day to day management of Internet content, ensuring a quality experience is provided to millions of internet users. As a reviewer you will have the opportunity to make a significant and direct impact on the quality of social media and advertising products. Content Reviewers are responsible for optimal quality and productivity levels through data analysis. Requires energetic professional with technical aptitude. Experience in social med ...Read more about CLARK | Customer Service Representative | Client Technology Account | Nov. 8, 2024 |More
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Majorel Philippines Corp., 5th Floor eNtec1 Building, Teresa Avenue, Angeles CIty, PH-PAM, PHL ● Req #6829Sunday, September 29, 2024Position Summary: Content Reviewers are responsible for the day to day management of Internet content, ensuring a quality experience is provided to millions of internet users. As a reviewer you will have the opportunity to make a significant and direct impact on the quality of social media and advertising products. Content Reviewers are responsible for optimal quality and productivity levels through data analysis. Requires energetic professional with technical aptitude. Experience in social med ...Read more about CLARK | Customer Service Representative | Client Technology Account | Oct. 18, 2024 |More
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Majorel Philippines Corp., 5th Floor eNtec1 Building, Teresa Avenue, Angeles CIty, PH-PAM, PHL ● Req #6817Monday, September 23, 2024Position Summary:Perform accurate and efficient front-line contact center functions for ecommerce customers. This includes placing or modifying orders, checking order status, processing product exchanges and returns, issuing adjustments/credits and promotions, and recommending/selling and upselling products. This position works within a team structure to provide quality customer care and efficient call/online handling. Overall Responsibilities: Provides order support to customer via phone, cha ...Read more about CLARK | Customer Service Representative | Fitness Account | Nov. 15, 2024 |More
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Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #6812Sunday, September 22, 2024Position Summary: Train and facilitate adult classroom training in support of client programs to ensure superior workforce preparation; specifically with front-line representative level employees (agents, advocates, representatives, support engineers). Training may be delivered in live classroom setting or virtually. Responsible for the delivery of training curriculum to various audience members within contact centers including agents, supervisors, managers or quality team members in the area o ...Read more about Alabang | Trainer | Content MediationMore
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Majorel Philippines Corp., 5th Floor eNtec1 Building, Teresa Avenue, Angeles CIty, PH-PAM, PHL ● Req #6805Wednesday, September 18, 2024Position Summary: The Customer Service Representative, Digital Marketing, works in the online advertising sector partnering with SMB (Small and Medium-sized Business). The focus is on SMB advertisers acting as a trusted consultant providing the right digital media solution and support. The Customer Service Representative delivers solutions across search, display, and social media, optimized for the SMB enterprises. The Customer Service Representative works alongside advertisers helping them re ...Read more about CLARK | Customer Service Representative | Search Engine Advertising | Oct. 29, 2024 | 12435More
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Majorel Philippines Corp., 5th Floor eNtec1 Building, Teresa Avenue, Angeles CIty, PH-PAM, PHL ● Req #6804Wednesday, September 18, 2024Position Summary:Perform accurate and efficient front-line contact center functions for ecommerce customers. This includes placing or modifying orders, checking order status, processing product exchanges and returns, issuing adjustments/credits and promotions, and recommending/selling and upselling products. This position works within a team structure to provide quality customer care and efficient call/online handling. Overall Responsibilities: Provides order support to customer via phone, cha ...Read more about CLARK | Customer Service Representative | Fitness Account | Nov. 8, 2024 |More
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Majorel Philippines Corp., 5th Floor eNtec1 Building, Teresa Avenue, Angeles CIty, PH-PAM, PHL ● Req #6803Wednesday, September 18, 2024Company Summary:We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 63,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for true excellence in CX. We have deep domain expertise in tech-augmented front-to-back-office CX. Plus Digital Consumer Engagem ...Read more about CLARK | Customer Service Representative | Financial Account | Oct. 29, 2024 |More
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Majorel Philippines Corp., 5th Floor eNtec1 Building, Teresa Avenue, Angeles CIty, PH-PAM, PHL ● Req #6801Wednesday, September 18, 2024Company Summary:We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 63,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for true excellence in CX. We have deep domain expertise in tech-augmented front-to-back-office CX. Plus Digital Consumer Engagem ...Read more about CLARK | Customer Service Representative | Financial Account | Nov. 12, 2024More
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Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #6790Monday, September 16, 2024Position Summary: The individual will be responsible for accurate, timely and relevant analysis of Transaction Monitoring and Customer Experience data interpretation, associated processes and root causes. The incumbent is responsible for collecting, analyzing and interpreting trends which inform account level and agent level action plans. Detailed knowledge of process mapping and quality methods allow a Quality Analyst to add value to the business by proactively identifying People, Process, and ...Read more about Alabang | Quality Analyst | Customer Service - Phones ChannelMore