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Alabang, Muntinlupa, Metro Manila, Philippines ● Req #5855Monday, January 29, 2024Operations - Customer Service Representative I (CSR I)Company Summary: At arvato, we measure our success through the successes of our customers. Our DNA is built upon Customer Obsession, Ownership and Continuous Improvement (Hustle). We achieve our goals by means of experience, state-of-the-art technologies, creativity, passion and a commitment to quality, innovation and having fun! Come and join our team today! Position Summary: This position is responsible for providing problem resolution an ...Read more about ALABANG - TRAVEL ACCOUNT (CSR I)More
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Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #5868Wednesday, January 17, 2024Position Summary: The Workforce Supervisor is responsible for overall management & direction and motivation of the workforce Analysts and SMEs. Ensures client/customer goals are met by analyzing work volume variances to forecast and provide direction to adjust scheduling/staffing levels accordingly. Monitors service levels and directs real-time forecasting to meet service levels. Provides advice to management on the most efficient and cost-effective strategies to deliver on service level agreem ...Read more about Clark | Workforce Supervisor - WFMMore
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Alabang, Muntinlupa, Metro Manila, Philippines ● Req #5866Wednesday, January 17, 2024Operations - Customer Service Representative I (CSR I) Position Summary: Responsible for handling support related questions for client customers and partners. This position is responsible for providing problem resolution and world class customer experiences for incoming service inquiries which are basic or routine. Inquiries may require CSR to provide support and guidance, education and technology information. May answer inquiries, solve problems, and perform limited troubleshooting using prov ...Read more about ALABANG | CUSTOMER SUPPORT (CSR I)More
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Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #5850Monday, January 15, 2024Position Summary: This position is responsible for customer service in various languages and through various transaction types (e.g. inbound and outbound calls, chat, email, social media, etc.) or back-office work for end customers (B2C and/or B2B) that can include various service types e.g. pre sales, post sales, billing and support, as per LOB (SOW) specifications. This position is responsible for supporting frontline agents by handling consult calls and escalations. Overall Responsibilit ...Read more about Clark | Operations Supervisor for Search Engine AdvertisingMore
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Alabang, Muntinlupa, Metro Manila, Philippines ● Req #5810Thursday, January 4, 2024Operations - Customer Service Representative I (CSR I) Company Summary: At arvato, we measure our success through the successes of our customers. Our DNA is built upon Customer Obsession, Ownership and Continuous Improvement (Hustle). We achieve our goals by means of experience, state-of-the-art technologies, creativity, passion and a commitment to quality, innovation and having fun! Come and join our team today! Position Summary: This position is responsible for providing problem resolution a ...Read more about ALABANG - TRAVEL ACCOUNT (CSR I)More
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Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #5779Wednesday, December 20, 2023Position Summary: The Quality Supervisor for Contact Center Quality supports Transaction Monitoring requirements, and/or Sales Verification (as applicable) requirements for a program or a vertical account either within a site and/or across multiple locations. This incumbent will supervise all Quality Coaches and/or Sales Verification Representatives, if applicable. This individual is responsible for the accuracy of evaluations, analysis and overall performance of Transaction Monitoring (Quali ...Read more about Clark | Quality Supervisor - Business-to-Business AccountMore
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Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #5760Thursday, December 14, 2023Position Summary: The Workforce Supervisor is responsible for overall management & direction and motivation of the workforce Analysts and SMEs. Ensures client/customer goals are met by analyzing work volume variances to forecast and provide direction to adjust scheduling/staffing levels accordingly. Monitors service levels and directs real-time forecasting to meet service levels. Provides advice to management on the most efficient and cost-effective strategies to deliver on service level agreem ...Read more about Clark | Workforce Planning, Scheduling, and RTA SupervisorMore
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Alabang, Muntinlupa, Metro Manila, Philippines ● Req #5756Wednesday, December 13, 2023Operations - Customer Service Representative I (CSR I) Position Summary: Responsible for handling support related questions for client customers and partners. This position is responsible for providing problem resolution and world class customer experiences for incoming service inquiries which are basic or routine. Inquiries may require CSR to provide support and guidance, education and technology information. May answer inquiries, solve problems, and perform limited troubleshooting using prov ...Read more about ALABANG | Customer Support (CSR I)More
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Alabang, Muntinlupa, Metro Manila, Philippines ● Req #5730Tuesday, December 5, 2023Operations - Customer Service Representative I (CSR I) Position Summary: Responsible for handling support related questions for client customers and partners. This position is responsible for providing problem resolution and world class customer experiences for incoming service inquiries which are basic or routine. Inquiries may require CSR to provide support and guidance, education and technology information. May answer inquiries, solve problems, and perform limited troubleshooting using prov ...Read more about ALABANG | Customer Support (CSR I)More
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Alabang, Muntinlupa, Metro Manila, Philippines ● Waterloo, ON, Canada ● Req #5728Tuesday, December 5, 2023Operations - Customer Service Representative I (CSR I)Company Summary: At arvato, we measure our success through the successes of our customers. Our DNA is built upon Customer Obsession, Ownership and Continuous Improvement (Hustle). We achieve our goals by means of experience, state-of-the-art technologies, creativity, passion and a commitment to quality, innovation and having fun! Come and join our team today! Position Summary: This position is responsible for providing problem resolution an ...Read more about ALABANG - TRAVEL ACCOUNT (CSR I)More
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Alabang, Muntinlupa, Metro Manila, Philippines ● Req #5708Thursday, November 30, 2023Operations - Customer Service Representative I (CSR I)Company Summary: At arvato, we measure our success through the successes of our customers. Our DNA is built upon Customer Obsession, Ownership and Continuous Improvement (Hustle). We achieve our goals by means of experience, state-of-the-art technologies, creativity, passion and a commitment to quality, innovation and having fun! Come and join our team today! Position Summary: This position is responsible for providing problem resolution an ...Read more about ALABANG - TRAVEL ACCOUNT (CSR I)More
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Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #5685Tuesday, November 21, 2023Position Summary: The Quality Specialist performs all duties required of Quality Coach. The Quality Specialist has regular interaction with the LOB Client collaborating on calibrations, new programs, process analytics and improvement. The Quality Specialist is trusted to identify and implement change management strategies that continuously develop agent and program performance. New processes and procedures are communicated through the Quality Specialists to agents requiring the ability to conver ...Read more about Clark | Quality Specialist for B2B AccountMore
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Alabang, Muntinlupa, Metro Manila, Philippines ● Req #5682Monday, November 20, 2023Operations - Customer Service Representative I (CSR I) Position Summary: Responsible for handling support related questions for client customers and partners. This position is responsible for providing problem resolution and world class customer experiences for incoming service inquiries which are basic or routine. Inquiries may require CSR to provide support and guidance, education and technology information. May answer inquiries, solve problems, and perform limited troubleshooting using prov ...Read more about ALABANG | Customer Support (CSR I)More
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Alabang, Muntinlupa, Metro Manila, Philippines ● Req #5679Monday, November 20, 2023Operations - Customer Service Representative I (CSR I)Company Summary: At arvato, we measure our success through the successes of our customers. Our DNA is built upon Customer Obsession, Ownership and Continuous Improvement (Hustle). We achieve our goals by means of experience, state-of-the-art technologies, creativity, passion and a commitment to quality, innovation and having fun! Come and join our team today! Position Summary: This position is responsible for providing problem resolution an ...Read more about ALABANG - TRAVEL ACCOUNT (CSR I)More
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Alabang, Muntinlupa, Metro Manila, Philippines ● Req #5656Thursday, November 16, 2023Operations - Customer Service Representative II (CSR II) Position Title: Customer Service Associate (Ecommerce) CSR 1 Department: Operations Reportingto: Operations Supervisor Compensation Band/Level: CSR1 Company Summary: We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 63,000+ ...Read more about ALABANG - E-COMMERCE (CSR II)More
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Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #5661Wednesday, November 15, 2023Position Summary: The Workforce Supervisor is responsible for overall management & direction and motivation of the workforce Analysts and SMEs. Ensures client/customer goals are met by analyzing work volume variances to forecast and provide direction to adjust scheduling/staffing levels accordingly. Monitors service levels and directs real-time forecasting to meet service levels. Provides advice to management on the most efficient and cost-effective strategies to deliver on service level agreem ...Read more about Clark | Workforce Supervisor - WFMMore
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Alabang, Muntinlupa, Metro Manila, Philippines ● Req #5657Tuesday, November 14, 2023Operations - Customer Service Representative I (CSR I) Position Summary: Responsible for handling support related questions for client customers and partners. This position is responsible for providing problem resolution and world class customer experiences for incoming service inquiries which are basic or routine. Inquiries may require CSR to provide support and guidance, education and technology information. May answer inquiries, solve problems, and perform limited troubleshooting using prov ...Read more about ALABANG | Customer Support (CSR I)More
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Majorel Philippines Corp., 5th Floor eNtec1 Building, Teresa Avenue, Angeles CIty, PH-PAM, PHL ● Req #5629Tuesday, November 7, 2023Position Summary: This position is responsible for providing problem resolution and world class customer experiences for incoming service inquiries which are basic or routine. May answer inquiries, solve problems, and perform limited troubleshooting using provided scripting and published materials. This position supports client customers in the following area: technical and service support. The individual in this position must possess strong customer service and troubleshooting skill they have a ...Read more about CLARK | Customer Service Representative 2023-2024More
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Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #5005Monday, November 6, 2023Company Summary: Majorel supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology, we deliver real impact for our partners. Today’s rapidly changing world is sometimes challenging for service delivery; But with our spirit of true entrepreneurship ...Read more about Alabang | Analyst: Workforce Forecasting/PlanningMore
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Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #5615Friday, November 3, 2023Position Summary: This position is responsible for customer service in various languages and through various transaction types (e.g. inbound and outbound calls, chat, email, social media, etc.) or back-office work for end customers (B2C and/or B2B) that can include various service types e.g. pre sales, post sales, billing and support, as per LOB (SOW) specifications. This position is responsible for supporting frontline (customer facing) associates by handling consult calls, escalations, team su ...Read more about Clark | Operations Supervisor - B2B Account (11289)More
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Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #5613Friday, November 3, 2023Position Summary: The Quality Specialist performs all duties required of Quality Coach. The Quality Specialist has regular interaction with the LOB Client collaborating on calibrations, new programs, process analytics and improvement. The Quality Specialist is trusted to identify and implement change management strategies that continuously develop agent and program performance. New processes and procedures are communicated through the Quality Specialists to agents requiring the ability to conver ...Read more about Clark | Quality Specialist for Pioneer Financial AccountMore
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Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #5613Friday, November 3, 2023Position Summary: The Quality Specialist performs all duties required of Quality Coach. The Quality Specialist has regular interaction with the LOB Client collaborating on calibrations, new programs, process analytics and improvement. The Quality Specialist is trusted to identify and implement change management strategies that continuously develop agent and program performance. New processes and procedures are communicated through the Quality Specialists to agents requiring the ability to conver ...Read more about Majorel Clark | Quality Specialist for Pioneer Financial AccountMore
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Alabang, Muntinlupa, Metro Manila, Philippines ● Req #5587Thursday, October 26, 2023Operations - Customer Service Representative I (CSR I)Operations - Customer Service Representative I (CSR I) Company Summary: At arvato, we measure our success through the successes of our customers. Our DNA is built upon Customer Obsession, Ownership and Continuous Improvement (Hustle). We achieve our goals by means of experience, state-of-the-art technologies, creativity, passion and a commitment to quality, innovation and having fun! Come and join our team today! Position Summary: This posi ...Read more about ALABANG - TRAVEL ACCOUNT (CSR I)More
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Alabang, Muntinlupa, Metro Manila, Philippines ● Req #5565Monday, October 23, 2023Company Summary:We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 63,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for true excellence in CX. We have deep domain expertise in tech-augmented front-to-back-office CX. Plus Digital Consumer Engagem ...Read more about ALABANG | Automotive Account - CSR IMore
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Alabang, Muntinlupa, Metro Manila, Philippines ● Req #5557Thursday, October 19, 2023Operations - Customer Service Representative I (CSR I) Company Summary: At arvato, we measure our success through the successes of our customers. Our DNA is built upon Customer Obsession, Ownership and Continuous Improvement (Hustle). We achieve our goals by means of experience, state-of-the-art technologies, creativity, passion and a commitment to quality, innovation and having fun! Come and join our team today! Position Summary: This position is responsible for providing problem resolution a ...Read more about ALABANG - TRAVEL ACCOUNT (CSR I)More